Sending mails to admin when a new ticket is created

RT Users
1

Hi,

Is there a way to have RT send a e-mail whenever a new ticket is
available in a queue? I tried adding our ‘sysadmin’ group to the CC
watchers list of the queue but that doesn’t seem to do what I expected.

Nico

(running RT 3.6.1-4 on Debian Etch)

Nico De Ranter nico@sonycom.com

2

Hi,

Is there a way to have RT send a e-mail whenever a new ticket is
available in a queue? I tried adding our ‘sysadmin’ group to the CC
watchers list of the queue but that doesn’t seem to do what I expected.

I’m pretty sure OnCreate Notify only goes to teh AdminCc:s by default.

You can add either add the group as an admincc: , or add an extra script
to the quue to send alert to the cc as well.

TTFN
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3

Hi,

Is there a way to have RT send a e-mail whenever a new ticket is
available in a queue? I tried adding our ‘sysadmin’ group to the CC
watchers list of the queue but that doesn’t seem to do what I expected.

I’m pretty sure OnCreate Notify only goes to teh AdminCc:s by default.

You can add either add the group as an admincc: , or add an extra script
to the quue to send alert to the cc as well.

Doh! Thanks, I’ll that

Nico