Sending Mail With Attachments

RT Users
1

Hi,

I’m trying to set up a scrip that will send mail with a piece of text stored as
an attachment, and I’m not getting anywhere. Could anyone give me a hint?

Thanks,
Steve

2

Hi,

I’m trying to set up a scrip that will send mail with a piece of text stored as
an attachment, and I’m not getting anywhere. Could anyone give me a hint?

perldoc lib/RT/Action/SendEmail.com shows an AddAttachment method.
Probably a good place to start.

Andy Harrison

3

Hi,

I’m trying to set up a scrip that will send mail with a piece of text stored as
an attachment, and I’m not getting anywhere. Could anyone give me a hint?

I’m using a scrip with the default “Notify Requestors” Action combined
with a Template whose Content starts with

RT-Attach-Message: yes
Subject: …

/ol
< Otmar Lendl (lendl@nic.at) | nic.at Systems Engineer >

4

Quoting Otmar Lendl lendl@nic.at:> On 2004/12/15 15:12, Stephen Turner sturner@MIT.EDU wrote:

Hi,

I’m trying to set up a scrip that will send mail with a piece of text
stored as
an attachment, and I’m not getting anywhere. Could anyone give me a hint?

I’m using a scrip with the default “Notify Requestors” Action combined
with a Template whose Content starts with

RT-Attach-Message: yes
Subject: …

I guess I need more than a hint :slight_smile:

What I’m trying to do is to have the queue-change action send mail to the
requestor - the mail needs to have some text (from a ticket CF) included as an
attachment.

Just adding “RT-Attach-Message: yes” at the top of the template doesn’t work for
me - the queue-change transaction has no attachments, so no attachments are
added to the mail message (per Send_Email.pm).

I forced my template to create an attachment for the transaction to work around
the above problem, put this also didn’t work because the Mime type is
plain/text and there’s code in Send_Email.pm to prevent the attachment for this
mime type (I don’t know why).

To solve that I created an attachment of type text/html - this finally had the
effect of adding an attachment to the mail message. But I’m left feeling that
it’s an ugly solution and there must be a more elegant way. Plus I would really
like to send a text/plain attachment and am not sure why that is prevented by
the API.

If anyone can shed any light I’d be very grateful.

Thanks,
Steve

5

Quoting Otmar Lendl lendl@nic.at:

Hi,

I’m trying to set up a scrip that will send mail with a piece of text
stored as
an attachment, and I’m not getting anywhere. Could anyone give me a hint?

I’m using a scrip with the default “Notify Requestors” Action combined
with a Template whose Content starts with

RT-Attach-Message: yes
Subject: …

I guess I need more than a hint :slight_smile:

What I’m trying to do is to have the queue-change action send mail to the
requestor - the mail needs to have some text (from a ticket CF) included as an
attachment.

Hehe, I had so solve something similar. It’s just XML in my case.

Just adding “RT-Attach-Message: yes” at the top of the template doesn’t work for
me - the queue-change transaction has no attachments, so no attachments are
added to the mail message (per Send_Email.pm).

In my case, a different scrip is creating the attachment. Code-snippet:

$entity = MIME::Entity->build(
Subject => “Billing Record”,
Type => “text/xml”,
Encoding => “utf8”,
Data => $br,
Description => “Billing Record”,
Disposition => “attachment”,
Filename => “billing.xml”,
);
$self->TransactionObj->_Attach( $entity );

[I’m not sure whether this is indeed the proper way of doing this.]

I forced my template to create an attachment for the transaction to work around
the above problem, put this also didn’t work because the Mime type is
plain/text and there’s code in Send_Email.pm to prevent the attachment for this
mime type (I don’t know why).

The relevant code is: (on my 3.0.11 installation)

        # We want to make sure that we don't include the attachment that's being sued as the "Content" of this message"
        next
          if (    $transaction_content_obj
               && $transaction_content_obj->Id == $attach->Id
               && $transaction_content_obj->ContentType =~ qr{text/plain}i
            );

hmm.

digging around in the code leads me to the conclusion that in your
case the transaction doesn’t have its own Content object (e.g. there is
no comment when you close the ticket), and thus your attachment
is considered to be the comment (and thus unsuitable for attaching).

To solve that I created an attachment of type text/html - this finally had the
effect of adding an attachment to the mail message. But I’m left feeling that
it’s an ugly solution and there must be a more elegant way. Plus I would really
like to send a text/plain attachment and am not sure why that is prevented by
the API.

If anyone can shed any light I’d be very grateful.

I’d recommend adding a dummy text attachment to the ticket before you add
the one you want to have attached.

/ol
< Otmar Lendl (lendl@nic.at) | nic.at Systems Engineer >