Thank for the feedback -
However, use of a watcher will send an email to the watcher for every
ticket update also, correct? I just want to send an email only upon
ticket creation, and preferably base the email off of a custom
Any more info would be helpful. Thanks.
[mailto:email@example.com] On Behalf Of Gavin
HenrySent: Friday, July 15, 2005 11:16 AM
Subject: Re: [rt-users] sending email to pre-defined address upon ticket
> I haven't been on this list for long, so I hope this isn't an issue
> has been covered already...
> I have a very simple need - to create a scrip that, upon ticket
> (not on update) sends an email with information about the ticket to a
> certain pre-defined email address. I don't want that address to be in
> the cc: lists. I want it to be invisible to the user creating the
> ticket. All new tickets should generate this email to the pre-defined
> Sounds simple but I haven't figured a way to do it yet. Any help out
This is called a “watcher”.
Go to your queque and add a group and e-mail address. The default goes
AdminCCs, so make sure that e-mail/user is part of it:
ADDING WATCHERS TO A QUEUE
These e-mails go out as BCC’s
T +44 (0) 1224 279484
M +44 (0) 7930 323266
F +44 (0) 1224 742001
Open Source. Open Solutions™.
Be sure to check out the RT Wiki at http://wiki.bestpractical.com
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