Sending email on Status change

RT Users
1

Hi,

I don’t know if there is a way to send an email to a specific email address
whenever status and owner of a ticket is changed.

Thanks

Amjad

2

Hi,

I don’t know if there is a way to send an email to a specific email
address whenever status and owner of a ticket is changed.

You have to use scrips (Configuration->Global->Scrips or
Configuration->Queues->YourQueue->Scrips) for this.

RT comes with default scrips conditions such as “On owner change”, “On
resolve”.

To notify a specific email, look here:
http://wiki.bestpractical.com/view/SendEmailAction