We are using RT from debian sarge.
We have a web form that fires off an email to create a ticket. That part
We want to send an email out to a list of volunteers when that ticket is
created, so that one of them might pick up the ticket and take cahrge.
There all on a mailing list, so I initially tried adding the mailing
list address to admincc: for that queue, which works, but now we’re
getting too much mail from RT on that list.
What’s the best way to get just the notice of a new ticket (with the
initial contents of the ticket) but not all the followup comments and such?
Oil can what?
Richard Seymour, That Man Behind the Curtain