Sending an email to owner when ticket is nearly due

RT Users
1

Using RT-4.0.5 on Linux.

What is the best way to configure RT to automatically send an email to
the owner of a ticket when the ticket is nearly due? Let’s say, 1 day
before the due date.

I’ve seen this page…

http://requesttracker.wikia.com/wiki/Reminders

…but it’s for reminders. I’d like to just look at the existing tickets
and send the notifications when they’re close to due date.

Florin Andrei
http://florin.myip.org/

2

Florin,

create a search that meets your criteria and then a dashboard that runs
said search at the appropriate time.

KennOn Wed, Apr 11, 2012 at 2:33 PM, Florin Andrei florin@andrei.myip.orgwrote:

Using RT-4.0.5 on Linux.

What is the best way to configure RT to automatically send an email to the
owner of a ticket when the ticket is nearly due? Let’s say, 1 day before
the due date.

I’ve seen this page…

http://requesttracker.wikia.**com/wiki/Remindershttp://requesttracker.wikia.com/wiki/Reminders

…but it’s for reminders. I’d like to just look at the existing tickets
and send the notifications when they’re close to due date.

–
Florin Andrei
http://florin.myip.org/

3

Florin,

create a search that meets your criteria and then a dashboard that runs
said search at the appropriate time.

Kenn

Using RT-4.0.5 on Linux.

What is the best way to configure RT to automatically send an email to the
owner of a ticket when the ticket is nearly due? Let’s say, 1 day before
the due date.

I’ve seen this page…

http://requesttracker.wikia.**com/wiki/Remindershttp://requesttracker.wikia.com/wiki/Reminders

…but it’s for reminders. I’d like to just look at the existing tickets
and send the notifications when they’re close to due date.

–
Florin Andrei
http://florin.myip.org/

This looks like a good start
http://requesttracker.wikia.com/wiki/DueDateRemindersByEmail

Cheers, Jeff.

4

This looks like a good start
http://requesttracker.wikia.com/wiki/DueDateRemindersByEmail

It appears to be written for RT3, but my tests with RT4 were successful.
Thanks!

Florin Andrei
http://florin.myip.org/