Sender is empty

RT Users
1

Hi List,

we are running the RT 3.6.7 on a debian 5.

If a tries to open a ticket via mail and is not allowed to (because of
configured restrictions) he receives a mail with the following text:

RT could not load a valid user, and RT’s configuration does not allow
for the creation of a new user for your email.

which is what we want. But what disturbs us is that for this kind of
email there is no sender:

logfile says:

Mar 15 12:47:48 servername postfix/qmgr[2004]: 18083FB0FF: from=<>,
size=3589, nrcpt=1 (queue active)

While with usual ticket mail traffic it should look like this:

Mar 15 12:48:40 servername postfix/qmgr[2004]: 81754FB0FF:
from=xxx@servername.science-computing.de, size=2517, nrcpt=1 (queue
active)

Is this on purpose? Is there a way to fill the from= ?

Thanks for you help.

Regards
Violetta

________________________________ creating IT solutions
Violetta J. Wawryk science + computing ag
IT-Service Hagellocher Weg 73
phone +49 7071 9457 282 72070 Tuebingen, Germany
fax +49 7071 9457 211 www.science-computing.de
Vorstand/Board of Management:
Dr. Bernd Finkbeiner, Dr. Roland Niemeier,
Dr. Arno Steitz, Dr. Ingrid Zech
Vorsitzender des Aufsichtsrats/
Chairman of the Supervisory Board:
Michel Lepert
Sitz/Registered Office: Tuebingen
Registergericht/Registration Court: Stuttgart
Registernummer/Commercial Register No.: HRB 382196

2

Hi List,

we are running the RT 3.6.7 on a debian 5.

If a tries to open a ticket via mail and is not allowed to (because
of configured restrictions) he receives a mail with the following
text:

Subject: Could not load a valid user

RT could not load a valid user, and RT’s configuration does not
allow for the creation of a new user for your email.

which is what we want. But what disturbs us is that for this kind of
email there is no sender:

logfile says:

Mar 15 12:47:48 servername postfix/qmgr[2004]: 18083FB0FF: from=<>,
size=3589, nrcpt=1 (queue active)

You appear to have defined a default $CorrespondAddress in your
RT_SiteConfig.pm of ‘’. Presumably you’re defining all your addresses
in the queue admin page, but you should define a fallback one for this
and other code.

-kevin

3

Hey Kevin,

thank you for your response. In the RT_SiteConfig.pm the value is set,
but I found the following in RT_Config.pm

Set($CorrespondAddress , ‘RT_CorrespondAddressNotSet’);

I guess thats the value?

thanks
Violetta

You appear to have defined a default $CorrespondAddress in your
RT_SiteConfig.pm of ‘’. Presumably you’re defining all your addresses
in the queue admin page, but you should define a fallback one for this
and other code.

-kevin

________________________________ creating IT solutions
Violetta J. Wawryk science + computing ag
IT-Service Hagellocher Weg 73
phone +49 7071 9457 282 72070 Tuebingen, Germany
fax +49 7071 9457 211 www.science-computing.de
Vorstand/Board of Management:
Dr. Bernd Finkbeiner, Dr. Roland Niemeier,
Dr. Arno Steitz, Dr. Ingrid Zech
Vorsitzender des Aufsichtsrats/
Chairman of the Supervisory Board:
Michel Lepert
Sitz/Registered Office: Tuebingen
Registergericht/Registration Court: Stuttgart
Registernummer/Commercial Register No.: HRB 382196

4

ok, well, just found in the wiki that I shouldn’t edit RT_Config.pm :slight_smile:
but since we have set our value in the RT_SiteConfig.pm to

Set($CorrespondAddress , ‘xxx@science-computing.de’);

and this works perfectly fine except for the cases I described before, I
still don’t know where to set the right value. Anyone?

Thanks
ViolettaAm 16.03.2011 08:54, schrieb Violetta J. Wawryk:

Hey Kevin,

thank you for your response. In the RT_SiteConfig.pm the value is set,
but I found the following in RT_Config.pm

Set($CorrespondAddress , ‘RT_CorrespondAddressNotSet’);

I guess thats the value?

thanks
Violetta

You appear to have defined a default $CorrespondAddress in your
RT_SiteConfig.pm of ‘’. Presumably you’re defining all your addresses
in the queue admin page, but you should define a fallback one for this
and other code.

-kevin

________________________________ creating IT solutions
Violetta J. Wawryk science + computing ag
IT-Service Hagellocher Weg 73
phone +49 7071 9457 282 72070 Tuebingen, Germany
fax +49 7071 9457 211 www.science-computing.de
Vorstand/Board of Management:
Dr. Bernd Finkbeiner, Dr. Roland Niemeier,
Dr. Arno Steitz, Dr. Ingrid Zech
Vorsitzender des Aufsichtsrats/
Chairman of the Supervisory Board:
Michel Lepert
Sitz/Registered Office: Tuebingen
Registergericht/Registration Court: Stuttgart
Registernummer/Commercial Register No.: HRB 382196

5

ok, well, just found in the wiki that I shouldn’t edit RT_Config.pm
:slight_smile: but since we have set our value in the RT_SiteConfig.pm to

Set($CorrespondAddress , ‘xxx@science-computing.de’);

and this works perfectly fine except for the cases I described
before, I still don’t know where to set the right value. Anyone?

Please provide headers of the email that isn’t working properly

-kevin