Okay, I’m having various issues with the new RT install, but none of them
appear to be RT related (read: apache and end-user related). Well, that’s
almost true.
I’ve put in a couple of our custom hacks back into SendEmail.pm. One of
them seems to work all the time (adding " [$self->QueueObj->name]" after the
normal Subject tag), whereas the other has been breaking every so often.
In SetSubject, I added this (to make e-mail client filtering a little
easier):
$self->SetHeader( 'RT-Queue',
$self->TicketObj->QueueObj->Name() );
However, this header doesn’t always seem to be in place. About three hours
ago, I got one message that didn’t have the header in there. And when I
made the change yesterday, there was a period of time for about an hour
after I had done ten minutes of testing to prove that it worked, that it
didn’t work for any messages.
So… Does RT ever send anything /not/ through SendEmail.pm? Have I put my
hacks in the wrong place? Is there anything I should be looking for in the
logs?