I will try to explain what I want to accomplish and I hope you will be
able to point me in the right direction.
I want users to be able to use the SelfService functionality and to do
that I have followed the instructions found at
http://wiki.bestpractical.com/view/AutogeneratedPassword . So far so
good; users that have not yet have a password in the database will get
an autogenerated one sent to them. I was also able to construct the
right url to SelfService including their username and password, so
they can view their ticket with one click.
However, I want to send that url - including username and password -
with every autoreply for new tickets they create. But here seems to be
my problem. Once the password is generated, it is put in the database
encrypted. I do not want to give the users a new password each time
they create a new ticket, so how do I get the cleartext password to be
used in the autoreply template?
Hope you can help. Don’t be afraid to ask for more info if something
is not clear.