RT will not send to the requestor by default if the requestor is also a ticket admin.
This may be what you’re running into.
-jOn Mon, Dec 11, 2000 at 04:42:15PM -0500, Mike Dugas wrote:
I’m clicking “Send Reply” on a ticket … now I would presume that’d send
a reply to the originator of the ticket (my user in need of support, in
this case), correct?
It doesn’t work unless I put To: in front of their e-mail address in the
ticket information, and thats kind of a pain.
Am I doing something wrong, or is something broken?
Mike Dugas email@example.com
rt-users mailing list
jesse reed vincent – firstname.lastname@example.org – email@example.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
After all, it’s not every day you meet up with an evil power