Send Reply?


#1

Hi all,

I’m clicking “Send Reply” on a ticket … now I would presume that’d send
a reply to the originator of the ticket (my user in need of support, in
this case), correct?

It doesn’t work unless I put To: in front of their e-mail address in the
ticket information, and thats kind of a pain.

Am I doing something wrong, or is something broken?

Thanks!

Mike Dugas mad@phobia.net


#2

RT will not send to the requestor by default if the requestor is also a ticket admin.
This may be what you’re running into.

-jOn Mon, Dec 11, 2000 at 04:42:15PM -0500, Mike Dugas wrote:

Hi all,

I’m clicking “Send Reply” on a ticket … now I would presume that’d send
a reply to the originator of the ticket (my user in need of support, in
this case), correct?

It doesn’t work unless I put To: in front of their e-mail address in the
ticket information, and thats kind of a pain.

Am I doing something wrong, or is something broken?

Thanks!


Mike Dugas mad@phobia.net


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

After all, it’s not every day you meet up with an evil power
-M. Bulgakov


#3

This could be… I’ll try it from another user.

Thx.

I’m using sendmail.On Mon, 11 Dec 2000, Jesse wrote:

RT will not send to the requestor by default if the requestor is also a ticket admin.
This may be what you’re running into.

-j

On Mon, Dec 11, 2000 at 04:42:15PM -0500, Mike Dugas wrote:

Hi all,

I’m clicking “Send Reply” on a ticket … now I would presume that’d send
a reply to the originator of the ticket (my user in need of support, in
this case), correct?

It doesn’t work unless I put To: in front of their e-mail address in the
ticket information, and thats kind of a pain.

Am I doing something wrong, or is something broken?

Thanks!


Mike Dugas mad@phobia.net


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

After all, it’s not every day you meet up with an evil power
-M. Bulgakov


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Mike Dugas mad@phobia.net


#4

Tihs was the problem.

Thanks!On Mon, 11 Dec 2000, Mike Dugas wrote:

This could be… I’ll try it from another user.

Thx.

I’m using sendmail.

On Mon, 11 Dec 2000, Jesse wrote:

RT will not send to the requestor by default if the requestor is also a ticket admin.
This may be what you’re running into.

-j

On Mon, Dec 11, 2000 at 04:42:15PM -0500, Mike Dugas wrote:

Hi all,

I’m clicking “Send Reply” on a ticket … now I would presume that’d send
a reply to the originator of the ticket (my user in need of support, in
this case), correct?

It doesn’t work unless I put To: in front of their e-mail address in the
ticket information, and thats kind of a pain.

Am I doing something wrong, or is something broken?

Thanks!


Mike Dugas mad@phobia.net


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

After all, it’s not every day you meet up with an evil power
-M. Bulgakov


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


Mike Dugas mad@phobia.net


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Mike Dugas mad@phobia.net