I’m clicking “Send Reply” on a ticket … now I would presume that’d send
a reply to the originator of the ticket (my user in need of support, in
this case), correct?
It doesn’t work unless I put To: in front of their e-mail address in the
ticket information, and thats kind of a pain.
Am I doing something wrong, or is something broken?
RT will not send to the requestor by default if the requestor is also a ticket admin.
This may be what you’re running into.
-jOn Mon, Dec 11, 2000 at 04:42:15PM -0500, Mike Dugas wrote:
Hi all,
I’m clicking “Send Reply” on a ticket … now I would presume that’d send
a reply to the originator of the ticket (my user in need of support, in
this case), correct?
It doesn’t work unless I put To: in front of their e-mail address in the
ticket information, and thats kind of a pain.
Am I doing something wrong, or is something broken?
I’m using sendmail.On Mon, 11 Dec 2000, Jesse wrote:
RT will not send to the requestor by default if the requestor is also a ticket admin.
This may be what you’re running into.
-j
On Mon, Dec 11, 2000 at 04:42:15PM -0500, Mike Dugas wrote:
Hi all,
I’m clicking “Send Reply” on a ticket … now I would presume that’d send
a reply to the originator of the ticket (my user in need of support, in
this case), correct?
It doesn’t work unless I put To: in front of their e-mail address in the
ticket information, and thats kind of a pain.
Am I doing something wrong, or is something broken?
RT will not send to the requestor by default if the requestor is also a ticket admin.
This may be what you’re running into.
-j
On Mon, Dec 11, 2000 at 04:42:15PM -0500, Mike Dugas wrote:
Hi all,
I’m clicking “Send Reply” on a ticket … now I would presume that’d send
a reply to the originator of the ticket (my user in need of support, in
this case), correct?
It doesn’t work unless I put To: in front of their e-mail address in the
ticket information, and thats kind of a pain.
Am I doing something wrong, or is something broken?