Send Original Attachments On Notifiy AdminCC

RT Users
1

I’m trying to work out if I can get the original requestor’s attachments forwarded. I’ve tried adding some lines to the template but they don’t seem to return anything.

I’ve read some older posts the suggest it’s a bit more in-depth as it’s not the current transaction that has the attachment.

2

You’ll need to get the first transaction associated with the ticket. For example I’ve got this snippet of code in one of our Callbacks to get the initial transaction contents as a MIME object:

  my $transactions = $Ticket->Transactions;
  my $initialTx = $transactions->Next;
  my $mimeObj;
  if($initialTx && $initialTx->ContentObj) {
     $mimeObj = $initialTx->ContentObj->ContentAsMIME;
  }
1 Like
3

Thanks, So would i need to create my own extention with this in a callback? or could this be used in a scrip

4

You should be able to do something similar in a scrip as you have the ticket object available.