Send message to every non Privileged users in the Queue

RT Users
1

Hi,

I have few hundred customers and few groups in the Queue.I want to send the
messages to them like ‘sales notice’ or ‘security notice’ perhaps with
making a new ticket.But apparently I can’t add groups to CC when I create
ticket.
So is there any ways to send message to every non Privileged users in the
particular Queue?

Hajime

2

Hajime,

You can create a group and then write a scrip to search that group
membership and add them to the cc list.

KennFrom: Hajime Takase takase@axlbit.net
Sent: 3/3/2014 10:42 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Send message to every non Privileged users in the Queue

Hi,

I have few hundred customers and few groups in the Queue.I want to send the
messages to them like ‘sales notice’ or ‘security notice’ perhaps with
making a new ticket.But apparently I can’t add groups to CC when I create
ticket.
So is there any ways to send message to every non Privileged users in the
particular Queue?

Hajime

3

Kenn

You can create a group and then write a scrip to search that group membership and add them to
the cc list.

That’s hugely unnecessary since you can just add a group as a Cc
after creation.

Hajime

I have few hundred customers and few groups in the Queue.I want to send the messages to them
like ‘sales notice’ or ‘security notice’ perhaps with making a new ticket.But apparently I
can’t add groups to CC when I create ticket.
So is there any ways to send message to every non Privileged users in the particular Queue?

The Web UI won’t allow that unfortunately, since it wants to parse
emails. It’s an infrequent request.

You can create the ticket, add the Cc, then correspond.
Alternately, depending on how you’re handling these tickets, the API
accepts Principal ids, so you can assign a group on creation of the
ticket using that.

-kevin

4

Kevin,

Well hell. I’m old. I wasn’t thinking. You’re right.

KennSent: 3/4/2014 11:52 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Send message to every non Privileged users in
the Queue
Kenn

You can create a group and then write a scrip to search that group membership and add them to
the cc list.

That’s hugely unnecessary since you can just add a group as a Cc
after creation.

Hajime

I have few hundred customers and few groups in the Queue.I want to send the messages to them
like ‘sales notice’ or ‘security notice’ perhaps with making a new ticket.But apparently I
can’t add groups to CC when I create ticket.
So is there any ways to send message to every non Privileged users in the particular Queue?

The Web UI won’t allow that unfortunately, since it wants to parse
emails. It’s an infrequent request.

You can create the ticket, add the Cc, then correspond.
Alternately, depending on how you’re handling these tickets, the API
accepts Principal ids, so you can assign a group on creation of the
ticket using that.

-kevin

5

Thanks all.2014-03-05 6:10 GMT+09:00 Kenneth Crocker kenn.crocker@gmail.com:

Kevin,

Well hell. I’m old. I wasn’t thinking. You’re right.

Kenn

Sent from my Windows Phone From: Kevin Falcone
Sent: 3/4/2014 11:52 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Send message to every non Privileged users in
the Queue
Kenn

You can create a group and then write a scrip to search that group
membership and add them to
the cc list.

That’s hugely unnecessary since you can just add a group as a Cc
after creation.

Hajime

I have few hundred customers and few groups in the Queue.I want to
send the messages to them
like ‘sales notice’ or ‘security notice’ perhaps with making a new
ticket.But apparently I
can’t add groups to CC when I create ticket.
So is there any ways to send message to every non Privileged users in
the particular Queue?

The Web UI won’t allow that unfortunately, since it wants to parse
emails. It’s an infrequent request.

You can create the ticket, add the Cc, then correspond.
Alternately, depending on how you’re handling these tickets, the API
accepts Principal ids, so you can assign a group on creation of the
ticket using that.

-kevin

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