Send email when a ticket is deleted?

RT Users
1

Is there an easy way to have RT send an email when a ticket is deleted?
We get some spam to our queues and it would be nice to know if someone
already deleted it.

Thanks,
Omen

Omen Wild
Systems Administrator
UC Davis

2

Le 08/06/2016 18:01, Omen Wild a �crit :

Is there an easy way to have RT send an email when a ticket is deleted?
We get some spam to our queues and it would be nice to know if someone
already deleted it.

You have to write a custom condition scrip like (untested):

return 1 if ( $self->TransactionObj->Type eq ‘Status’ &&
$self->TransactionObj->NewValue eq ‘deleted’ );

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3

Quoting Emmanuel Lacour elacour@easter-eggs.com on Thu, Jun 09 10:50:

You have to write a custom condition scrip like (untested):

return 1 if ( $self->TransactionObj->Type eq ‘Status’ &&
$self->TransactionObj->NewValue eq ‘deleted’ );

So … not easy. Thanks, I’ll dig into that if I get some time.

Omen Wild
Systems Administrator
Physics