Send email to a few people on ticket create

Hi.

In one queue I need to send an email to 2 people, only when a ticket is
created.

They shouldn’t receive emails on correspond or on comment.

So I think I should write a custom scrip for that queue, right?

Any tips would be appreciated.

Thanks.
Kind regards.

Luke

Hi Bjørn.

Bjørn Skovlund Rydén wrote:

Hi Luke

Did you find a solution to this problem? I’m looking for the same thing, more or less.

I want to inform a group of people whenever a ticket is created. I got this far:

my $users = new RT::Users($RT::SystemUser);
$users->MemberOfGroup(“2061”);
while( my $user = $users->Next )
{
$RT::Logger->info( "Found member of group: ". $user->Name );
}

This is Custom Action - but I don’t know how to pass these users I find on to a template.

I deleted the user as admincc then added them in the template:
Then as Jesse suggested:

Create a scrip with
/~~~~~~~~~~~~~~~~~~~~~~~~
Condition: On Create
Action: Notify Other Recipients
Template: my custom template
Stage: TransactionCreate
________________________

The template looks like this:
(basically a copy of the transaction template)
/~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
Transaction: {$Transaction->Description}
Queue: {$Ticket->QueueObj->Name}
given)"}
Owner: {$Ticket->OwnerObj->Name}
Requestors: {$Ticket->RequestorAddresses}
Status: {$Ticket->Status}
Ticket <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >

{$Transaction->Content()}
_________________________________

Hope this helps.
Kind regards.

Luke.

Cheers, Bjørn

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Luke Vanderfluit
Sent: 19. februar 2006 23:48
To: rt-users@lists.bestpractical.com
Subject: [rt-users] send email to a few people on ticket create

Hi.

In one queue I need to send an email to 2 people, only when a ticket is
created.

They shouldn’t receive emails on correspond or on comment.

So I think I should write a custom scrip for that queue, right?

Any tips would be appreciated.

Thanks.
Kind regards.


Luke


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