I’m sure this has been asked before … I’ve looked through the wiki and
thought about it, but I’m stumped.
I have a scrip send a template to the requestor on correspondance. I
have another that sends a message on resolve.
Now when someone resolves a ticket, the user gets both emails. Looking
at the order in which everything happens, I can’t see any way to avoid
this with a custom script: the status doesn’t become ‘resolved’ until
after the email about the reply is sent.
I’m sure I’m missing something as this should be possible!
Cheers!
Rick
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