Send email from script

RT Users
1

Hello,

how can I send an email from a script ???

Many thanks

2

Hi Tariq,

The obvious answer: You select one of the Notify actions that generate
e-mail and use a template to design the e-mail.

But you probably would’ve figured that out for yourself.

If you are asking how to send an e-mail from a scrip with a user-defined
action, I don’t think you can. I get around this shortcoming by
generating some other transaction in the script code and then use that
transaction to trigger a scrip that does the Notify action. Convoluted,
but it works.

We don’t use the Priority field in our tickets, so I use it to trigger
stuff like that.

Have fun!
Gene

Tariq Doukkali wrote:

3

You can actually send out emails via scrips with user defined scrip-Action.

The action is but a bit longwinded, but I use it for some of my queues to tweak the outgoing emails (Like add/remove an email id from the outgoing email for all email transactions – for instance).

Let me know if you want the user defined action.

-AshishFrom: rt-users-bounces@lists.bestpractical.com [rt-users-bounces@lists.bestpractical.com] On Behalf Of Gene LeDuc [gleduc@mail.sdsu.edu]
Sent: Tuesday, July 21, 2009 11:32 PM
To: Tariq Doukkali
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Send email from script

Hi Tariq,

The obvious answer: You select one of the Notify actions that generate
e-mail and use a template to design the e-mail.

But you probably would’ve figured that out for yourself.

If you are asking how to send an e-mail from a scrip with a user-defined
action, I don’t think you can. I get around this shortcoming by
generating some other transaction in the script code and then use that
transaction to trigger a scrip that does the Notify action. Convoluted,
but it works.

We don’t use the Priority field in our tickets, so I use it to trigger
stuff like that.

Have fun!
Gene

Tariq Doukkali wrote:

Hello,

how can I send an email from a script ???

Many thanks

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

4

Hi Ashish,

many Thanks for your answer !!!

I want sent an email from a user defined action, but I don’t know how can I do that ;-((

TariqVon: Potla, Ashish Bassaliel [mailto:c_apotla@qualcomm.com]
Gesendet: Dienstag, 21. Juli 2009 20:35
An: Gene LeDuc; Tariq Doukkali
Cc: rt-users@lists.bestpractical.com
Betreff: RE: [rt-users] Send email from script

You can actually send out emails via scrips with user defined scrip-Action.

The action is but a bit longwinded, but I use it for some of my queues to tweak the outgoing emails (Like add/remove an email id from the outgoing email for all email transactions – for instance).

Let me know if you want the user defined action.

-Ashish

From: rt-users-bounces@lists.bestpractical.com [rt-users-bounces@lists.bestpractical.com] On Behalf Of Gene LeDuc [gleduc@mail.sdsu.edu]
Sent: Tuesday, July 21, 2009 11:32 PM
To: Tariq Doukkali
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Send email from script

Hi Tariq,

The obvious answer: You select one of the Notify actions that generate
e-mail and use a template to design the e-mail.

But you probably would’ve figured that out for yourself.

If you are asking how to send an e-mail from a scrip with a user-defined
action, I don’t think you can. I get around this shortcoming by
generating some other transaction in the script code and then use that
transaction to trigger a scrip that does the Notify action. Convoluted,
but it works.

We don’t use the Priority field in our tickets, so I use it to trigger
stuff like that.

Have fun!
Gene

Tariq Doukkali wrote:

Hello,

how can I send an email from a script ???

Many thanks

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

5

Here is a sample :

Description : On Correspond
Condition: On Correspond
Action: User Defined
Template:Global Template : QCT Transaction
Stage: Transaction Batch

Custom Action Prep Code:

require RT::Action::SendEmail;
use strict;
use vars qw/@ISA/;
@ISA = qw(RT::Action::SendEmail);
$self->SetRecipients();
$self->SUPER::Prepare();
$self->SUPER::Commit();

sub SetRecipients {
my $self = shift;
my $ticket = $self->TicketObj;
my ( @To, @PseudoTo, @Cc, @Bcc );
my $arg =‘Owner,Requestor,AdminCc,Cc’;

##Requestor
push @To, $ticket->Requestors->MemberEmailAddresses;

##CC
push ( @Cc, $ticket->Cc->MemberEmailAddresses );
push ( @Cc, $ticket->QueueObj->Cc->MemberEmailAddresses  );

##Admin CC
push ( @Bcc, $ticket->AdminCc->MemberEmailAddresses  );
push ( @Bcc, $ticket->QueueObj->AdminCc->MemberEmailAddresses  );

##Owner
push ( @Bcc, $ticket->OwnerObj->EmailAddress );

##Other Recipients
if ( my $attachment = $self->TransactionObj->Attachments->First ) {
    push @Cc, map { $_->address } Email::Address->parse($attachment->GetHeader('RT-Send-Cc'));
    push @Bcc, map { $_->address } Email::Address->parse($attachment->GetHeader('RT-Send-Bcc'));
}

##FriendlyToLineFormat
if ( RT->Config->Get('UseFriendlyToLine') ) {
    unless (@To) {
        push @PseudoTo,
            sprintf RT->Config->Get('FriendlyToLineFormat'), $arg, $ticket->id;
    }
}


my $creator = $self->TransactionObj->CreatorObj->EmailAddress();
#Strip the sender out of the To, Cc and AdminCc and set the 
# recipients fields used to build the message by the superclass.
# unless a flag is set 
if (RT->Config->Get('NotifyActor')) {
    @{ $self->{'To'} }  = @To;
    @{ $self->{'Cc'} }  = @Cc;
    @{ $self->{'Bcc'} } = @Bcc;
}
else {
    @{ $self->{'To'} }  = grep ( lc $_ ne lc $creator, @To );
    @{ $self->{'Cc'} }  = grep ( lc $_ ne lc $creator, @Cc );
    @{ $self->{'Bcc'} } = grep ( lc $_ ne lc $creator, @Bcc );
}

}
1;

Custom Action Cleanup Code:
return 1;

This is how I send emails from scrips when I donot want to touch the database ie create new scripactions on the database.
Needless to say the above scrip is equivalent to On correspond , Notify Requestor, Owner, AdminCC, CC, Other Recepients.

hope this helps.
-AshishFrom: Tariq Doukkali [tariq.doukkali@autoform.de]
Sent: Wednesday, July 22, 2009 11:27 AM
To: Potla, Ashish Bassaliel
Cc: rt-users@lists.bestpractical.com
Subject: AW: [rt-users] Send email from script

Hi Ashish,

many Thanks for your answer !!!

I want sent an email from a user defined action, but I don’t know how can I do that ;-((

Tariq

Von: Potla, Ashish Bassaliel [mailto:c_apotla@qualcomm.com]
Gesendet: Dienstag, 21. Juli 2009 20:35
An: Gene LeDuc; Tariq Doukkali
Cc: rt-users@lists.bestpractical.com
Betreff: RE: [rt-users] Send email from script

You can actually send out emails via scrips with user defined scrip-Action.

The action is but a bit longwinded, but I use it for some of my queues to tweak the outgoing emails (Like add/remove an email id from the outgoing email for all email transactions – for instance).

Let me know if you want the user defined action.

-Ashish

From: rt-users-bounces@lists.bestpractical.com [rt-users-bounces@lists.bestpractical.com] On Behalf Of Gene LeDuc [gleduc@mail.sdsu.edu]
Sent: Tuesday, July 21, 2009 11:32 PM
To: Tariq Doukkali
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Send email from script

Hi Tariq,

The obvious answer: You select one of the Notify actions that generate
e-mail and use a template to design the e-mail.

But you probably would’ve figured that out for yourself.

If you are asking how to send an e-mail from a scrip with a user-defined
action, I don’t think you can. I get around this shortcoming by
generating some other transaction in the script code and then use that
transaction to trigger a scrip that does the Notify action. Convoluted,
but it works.

We don’t use the Priority field in our tickets, so I use it to trigger
stuff like that.

Have fun!
Gene

Tariq Doukkali wrote:

Hello,

how can I send an email from a script ???

Many thanks

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

6

Hi Ashish,

The script is working fine !!! Now I can send messages from a script directly. But I don’t know how to modify the subject of the message (email) ??

Many thanks for your help

Best regards from Germany,
TariqVon: Potla, Ashish Bassaliel [mailto:c_apotla@qualcomm.com]
Gesendet: Mittwoch, 22. Juli 2009 09:11
An: Tariq Doukkali
Cc: rt-users@lists.bestpractical.com
Betreff: RE: [rt-users] Send email from script

Here is a sample :

Description : On Correspond
Condition: On Correspond
Action: User Defined
Template:Global Template : QCT Transaction
Stage: Transaction Batch

Custom Action Prep Code:

require RT::Action::SendEmail;
use strict;
use vars qw/@ISA/;
@ISA = qw(RT::Action::SendEmail);
$self->SetRecipients();
$self->SUPER::Prepare();
$self->SUPER::Commit();

sub SetRecipients {
my $self = shift;
my $ticket = $self->TicketObj;
my ( @To, @PseudoTo, @Cc, @Bcc );
my $arg =‘Owner,Requestor,AdminCc,Cc’;

##Requestor
push @To, $ticket->Requestors->MemberEmailAddresses;

##CC
push ( @Cc, $ticket->Cc->MemberEmailAddresses );
push ( @Cc, $ticket->QueueObj->Cc->MemberEmailAddresses  );

##Admin CC
push ( @Bcc, $ticket->AdminCc->MemberEmailAddresses  );
push ( @Bcc, $ticket->QueueObj->AdminCc->MemberEmailAddresses  );

##Owner
push ( @Bcc, $ticket->OwnerObj->EmailAddress );

##Other Recipients
if ( my $attachment = $self->TransactionObj->Attachments->First ) {
    push @Cc, map { $_->address } Email::Address->parse($attachment->GetHeader('RT-Send-Cc'));
    push @Bcc, map { $_->address } Email::Address->parse($attachment->GetHeader('RT-Send-Bcc'));
}

##FriendlyToLineFormat
if ( RT->Config->Get('UseFriendlyToLine') ) {
    unless (@To) {
        push @PseudoTo,
            sprintf RT->Config->Get('FriendlyToLineFormat'), $arg, $ticket->id;
    }
}


my $creator = $self->TransactionObj->CreatorObj->EmailAddress();
#Strip the sender out of the To, Cc and AdminCc and set the 
# recipients fields used to build the message by the superclass.
# unless a flag is set 
if (RT->Config->Get('NotifyActor')) {
    @{ $self->{'To'} }  = @To;
    @{ $self->{'Cc'} }  = @Cc;
    @{ $self->{'Bcc'} } = @Bcc;
}
else {
    @{ $self->{'To'} }  = grep ( lc $_ ne lc $creator, @To );
    @{ $self->{'Cc'} }  = grep ( lc $_ ne lc $creator, @Cc );
    @{ $self->{'Bcc'} } = grep ( lc $_ ne lc $creator, @Bcc );
}

}
1;

Custom Action Cleanup Code:
return 1;

This is how I send emails from scrips when I donot want to touch the database ie create new scripactions on the database.
Needless to say the above scrip is equivalent to On correspond , Notify Requestor, Owner, AdminCC, CC, Other Recepients.

hope this helps.
-Ashish

From: Tariq Doukkali [tariq.doukkali@autoform.de]
Sent: Wednesday, July 22, 2009 11:27 AM
To: Potla, Ashish Bassaliel
Cc: rt-users@lists.bestpractical.com
Subject: AW: [rt-users] Send email from script

Hi Ashish,

many Thanks for your answer !!!

I want sent an email from a user defined action, but I don’t know how can I do that ;-((

Tariq

Von: Potla, Ashish Bassaliel [mailto:c_apotla@qualcomm.com]
Gesendet: Dienstag, 21. Juli 2009 20:35
An: Gene LeDuc; Tariq Doukkali
Cc: rt-users@lists.bestpractical.com
Betreff: RE: [rt-users] Send email from script

You can actually send out emails via scrips with user defined scrip-Action.

The action is but a bit longwinded, but I use it for some of my queues to tweak the outgoing emails (Like add/remove an email id from the outgoing email for all email transactions – for instance).

Let me know if you want the user defined action.

-Ashish

From: rt-users-bounces@lists.bestpractical.com [rt-users-bounces@lists.bestpractical.com] On Behalf Of Gene LeDuc [gleduc@mail.sdsu.edu]
Sent: Tuesday, July 21, 2009 11:32 PM
To: Tariq Doukkali
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Send email from script

Hi Tariq,

The obvious answer: You select one of the Notify actions that generate
e-mail and use a template to design the e-mail.

But you probably would’ve figured that out for yourself.

If you are asking how to send an e-mail from a scrip with a user-defined
action, I don’t think you can. I get around this shortcoming by
generating some other transaction in the script code and then use that
transaction to trigger a scrip that does the Notify action. Convoluted,
but it works.

We don’t use the Priority field in our tickets, so I use it to trigger
stuff like that.

Have fun!
Gene

Tariq Doukkali wrote:

Hello,

how can I send an email from a script ???

Many thanks

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

7

That should be easy, Inside Set recepients subroutine place something like :

$ticket->SetSubject(‘New Subject’);

This is all present in the api.

-AshishFrom: Tariq Doukkali [tariq.doukkali@autoform.de]
Sent: Wednesday, July 22, 2009 1:37 PM
To: Potla, Ashish Bassaliel
Cc: rt-users@lists.bestpractical.com
Subject: AW: [rt-users] Send email from script

Hi Ashish,

The script is working fine !!! Now I can send messages from a script directly. But I don’t know how to modify the subject of the message (email) ??

Many thanks for your help

Best regards from Germany,
Tariq

Von: Potla, Ashish Bassaliel [mailto:c_apotla@qualcomm.com]
Gesendet: Mittwoch, 22. Juli 2009 09:11
An: Tariq Doukkali
Cc: rt-users@lists.bestpractical.com
Betreff: RE: [rt-users] Send email from script

Here is a sample :

Description : On Correspond
Condition: On Correspond
Action: User Defined
Template:Global Template : QCT Transaction
Stage: Transaction Batch

Custom Action Prep Code:

require RT::Action::SendEmail;
use strict;
use vars qw/@ISA/;
@ISA = qw(RT::Action::SendEmail);
$self->SetRecipients();
$self->SUPER::Prepare();
$self->SUPER::Commit();

sub SetRecipients {
my $self = shift;
my $ticket = $self->TicketObj;
my ( @To, @PseudoTo, @Cc, @Bcc );
my $arg =‘Owner,Requestor,AdminCc,Cc’;

##Requestor
push @To, $ticket->Requestors->MemberEmailAddresses;

##CC
push ( @Cc, $ticket->Cc->MemberEmailAddresses );
push ( @Cc, $ticket->QueueObj->Cc->MemberEmailAddresses  );

##Admin CC
push ( @Bcc, $ticket->AdminCc->MemberEmailAddresses  );
push ( @Bcc, $ticket->QueueObj->AdminCc->MemberEmailAddresses  );

##Owner
push ( @Bcc, $ticket->OwnerObj->EmailAddress );

##Other Recipients
if ( my $attachment = $self->TransactionObj->Attachments->First ) {
    push @Cc, map { $_->address } Email::Address->parse($attachment->GetHeader('RT-Send-Cc'));
    push @Bcc, map { $_->address } Email::Address->parse($attachment->GetHeader('RT-Send-Bcc'));
}

##FriendlyToLineFormat
if ( RT->Config->Get('UseFriendlyToLine') ) {
    unless (@To) {
        push @PseudoTo,
            sprintf RT->Config->Get('FriendlyToLineFormat'), $arg, $ticket->id;
    }
}


my $creator = $self->TransactionObj->CreatorObj->EmailAddress();
#Strip the sender out of the To, Cc and AdminCc and set the
# recipients fields used to build the message by the superclass.
# unless a flag is set
if (RT->Config->Get('NotifyActor')) {
    @{ $self->{'To'} }  = @To;
    @{ $self->{'Cc'} }  = @Cc;
    @{ $self->{'Bcc'} } = @Bcc;
}
else {
    @{ $self->{'To'} }  = grep ( lc $_ ne lc $creator, @To );
    @{ $self->{'Cc'} }  = grep ( lc $_ ne lc $creator, @Cc );
    @{ $self->{'Bcc'} } = grep ( lc $_ ne lc $creator, @Bcc );
}

}
1;

Custom Action Cleanup Code:
return 1;

This is how I send emails from scrips when I donot want to touch the database ie create new scripactions on the database.
Needless to say the above scrip is equivalent to On correspond , Notify Requestor, Owner, AdminCC, CC, Other Recepients.

hope this helps.
-Ashish

From: Tariq Doukkali [tariq.doukkali@autoform.de]
Sent: Wednesday, July 22, 2009 11:27 AM
To: Potla, Ashish Bassaliel
Cc: rt-users@lists.bestpractical.com
Subject: AW: [rt-users] Send email from script

Hi Ashish,

many Thanks for your answer !!!

I want sent an email from a user defined action, but I don’t know how can I do that ;-((

Tariq

Von: Potla, Ashish Bassaliel [mailto:c_apotla@qualcomm.com]
Gesendet: Dienstag, 21. Juli 2009 20:35
An: Gene LeDuc; Tariq Doukkali
Cc: rt-users@lists.bestpractical.com
Betreff: RE: [rt-users] Send email from script

You can actually send out emails via scrips with user defined scrip-Action.

The action is but a bit longwinded, but I use it for some of my queues to tweak the outgoing emails (Like add/remove an email id from the outgoing email for all email transactions – for instance).

Let me know if you want the user defined action.

-Ashish

From: rt-users-bounces@lists.bestpractical.com [rt-users-bounces@lists.bestpractical.com] On Behalf Of Gene LeDuc [gleduc@mail.sdsu.edu]
Sent: Tuesday, July 21, 2009 11:32 PM
To: Tariq Doukkali
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Send email from script

Hi Tariq,

The obvious answer: You select one of the Notify actions that generate
e-mail and use a template to design the e-mail.

But you probably would’ve figured that out for yourself.

If you are asking how to send an e-mail from a scrip with a user-defined
action, I don’t think you can. I get around this shortcoming by
generating some other transaction in the script code and then use that
transaction to trigger a scrip that does the Notify action. Convoluted,
but it works.

We don’t use the Priority field in our tickets, so I use it to trigger
stuff like that.

Have fun!
Gene

Tariq Doukkali wrote:

Hello,

how can I send an email from a script ???

Many thanks

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com