Hello,
Is it possible to send a mail to a customer ? How ? By creating a ticket with the customer as requestor ? as CC ? What would you do ?
Hello,
Is it possible to send a mail to a customer ? How ? By creating a ticket with the customer as requestor ? as CC ? What would you do ?
Hello,
Is it possible to send a mail to a customer ? How ? By creating a ticket
with the customer as requestor ? as CC ? What would you do ?
By creating a ticket with the customer as requestor.
Best regards, Ruslan.
Hello,
Is it possible to send a mail to a customer ? How ? By creating a ticket
with the customer as requestor ? as CC ? What would you do ?By creating a ticket with the customer as requestor.
We created a template that assists with this task if there is an auto reply on the queue since it is often confusing to the customer to get an automated response to a ticket that they did not send.
http://requesttracker.wikia.com/wiki/AutoreplyOrCorrespondence