Send a mail to a customer

Hello,

Is it possible to send a mail to a customer ? How ? By creating a ticket with the customer as requestor ? as CC ? What would you do ?

Hello,

Is it possible to send a mail to a customer ? How ? By creating a ticket
with the customer as requestor ? as CC ? What would you do ?

By creating a ticket with the customer as requestor.

Best regards, Ruslan.

Hello,

Is it possible to send a mail to a customer ? How ? By creating a ticket
with the customer as requestor ? as CC ? What would you do ?

By creating a ticket with the customer as requestor.

We created a template that assists with this task if there is an auto reply on the queue since it is often confusing to the customer to get an automated response to a ticket that they did not send.

http://requesttracker.wikia.com/wiki/AutoreplyOrCorrespondence