Le 17/11/2008 ï¿½ 16:17:00+0100, Sven Sternberger a ï¿½crit
it is the recipient adress. You have for each
queue two email adresses, one for the replies
and on for the comments
so in the alias file of your mta you find something like:
myqueue-comment: “|/opt/rt3/bin/rt-mailgate --queue mailmaster --action
comment --url http://localhost/”
which means every mail send to myqueue-comment@myhost creates a
thanks a lot…
But, because my english is very bad, that’s not what I’m ask.
I already have something like
myqueue-comment: “|/opt/rt3/bin/rt-mailgate --queue mailmaster --action comment --url http://localhost/”
but what I want is how can I make a comment for the ticket number X, what I
suppose to put in the subject when I send a mail to myqueue-comment ?
When I’ve some mail from rt with subject like
[NAME_OF_MY_SERVER #X] Subject_of_the_ticket
and I reply it and changing the ï¿½To: ï¿½ field to ï¿½myqueue-commentï¿½ it’s
But sometime I don’t have the original mail from RT, or maybe I just want
to add some comments, in this situation I don’t known what I need (I mean
the minimum) to put in the subjet to make RT understand it’s comment for
the ticket X and not ticket Y.
And thanks for you answers.
SIO batiment 15
Observatoire de Paris Meudon
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Heure local/Local time:
Lun 17 nov 2008 16:42:17 CET