Semi Privileged Users

Maybe I’m not understanding things right here, but I’d like a ‘semi
privileged’ user.

The user should be able to have rights assigned to them to allow them to
take tickets and view queues. However I don’t want the to have access to
the Tools, Preferences, Configuration and Approval buttons on the left
hand side of the screen.

This person is a support mushroom, not an admin.

Am I completely missing something? I can’t see how to do this.

Cheers!
Rick Measham

This person is a support mushroom, not an admin.

Love the terminology… :slight_smile:

sometimes I wish I could go back to being a support mushroom myself…

Rick Measham wrote:

Maybe I’m not understanding things right here, but I’d like a ‘semi
privileged’ user.

The user should be able to have rights assigned to them to allow them to
take tickets and view queues. However I don’t want the to have access to
the Tools, Preferences, Configuration and Approval buttons on the left
hand side of the screen.

This person is a support mushroom, not an admin.

Am I completely missing something? I can’t see how to do this.
http://wiki.bestpractical.com/index.cgi?HideConfigurationTab

May be you need more tricky condition. Return to us when you try and if
don’t help at all.

			Best regards. Ruslan.