Maybe I’m not understanding things right here, but I’d like a ‘semi
privileged’ user.
The user should be able to have rights assigned to them to allow them to
take tickets and view queues. However I don’t want the to have access to
the Tools, Preferences, Configuration and Approval buttons on the left
hand side of the screen.
This person is a support mushroom, not an admin.
Am I completely missing something? I can’t see how to do this.
Cheers!
Rick Measham
This person is a support mushroom, not an admin.
Love the terminology… 
sometimes I wish I could go back to being a support mushroom myself…
Rick Measham wrote:
Maybe I’m not understanding things right here, but I’d like a ‘semi
privileged’ user.The user should be able to have rights assigned to them to allow them to
take tickets and view queues. However I don’t want the to have access to
the Tools, Preferences, Configuration and Approval buttons on the left
hand side of the screen.This person is a support mushroom, not an admin.
Am I completely missing something? I can’t see how to do this.
Request Tracker Wiki
May be you need more tricky condition. Return to us when you try and if
don’t help at all.
Best regards. Ruslan.