Hi all,
Is it normal anyone (authenticate thought LDAP or RT account )in the
selfservice can see any ticket in queue he have access ?
How can I make the user can only see the tickets he submit or he in CC.
Regards.
JAS
Albert SHIH
DIO b�timent 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
T�l�phone : 01 45 07 76 26/06 86 69 95 71
xmpp: jas@obspm.fr
Heure local/Local time:
lun 14 mai 2012 17:37:30 CEST
Hi all,
Is it normal anyone (authenticate thought LDAP or RT account )in the
selfservice can see any ticket in queue he have access ?How can I make the user can only see the tickets he submit or he in CC.
Move ShowTicket right down to Privileged from Everyone and grant the
right to Requestor and Cc role.
Regards.
JAS
Albert SHIH
DIO bâtiment 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
Téléphone : 01 45 07 76 26/06 86 69 95 71
xmpp: jas@obspm.fr
Heure local/Local time:
lun 14 mai 2012 17:37:30 CEST
Best regards, Ruslan.
Le 14/05/2012 ? 23:27:32+0400, Ruslan Zakirov a �crit> On Mon, May 14, 2012 at 7:39 PM, Albert Shih Albert.Shih@obspm.fr wrote:
Hi all,
Is it normal anyone (authenticate thought LDAP or RT account )in the
selfservice can see any ticket in queue he have access ?How can I make the user can only see the tickets he submit or he in CC.
Move ShowTicket right down to Privileged from Everyone and grant the
right to Requestor and Cc role.
Great thanks.
Regards
JAS
Albert SHIH
DIO b�timent 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
T�l�phone : 01 45 07 76 26/06 86 69 95 71
xmpp: jas@obspm.fr
Heure local/Local time:
lun 14 mai 2012 22:19:37 CEST