SelfService redirect to New Ticket

RT Users
1

Hi all,

I’m new to RT and we’re in the process of evaluating and setting up RT (v4.0.1/Ubuntu) - one suggestion I got was if the SelfService site for unprivileged users would first land on the Create New Ticket vs Open Tickets page.

I poked around the /share/html/SelfService and see that the Open Tickets is the index page and the tab/menus reflect this also. I think could change that (make Create New Ticket the index page) but I was considering that changing the initial redirect only would be better. But I can’t seem to find if there is a configuration setting or where in the code this redirect to SelfService happens.

Any suggestions on this customization or where to possibly modify the redirect to the SelfService page is appreciated.

David

David T. Grayston Systems & Database Administrator
University of Washington School of Public Health
Office of the Dean

2

Hi all,

I’m new to RT and we’re in the process of evaluating and setting up RT
(v4.0.1/Ubuntu) – one suggestion I got was if the SelfService site for
unprivileged users would first land on the Create New Ticket vs Open Tickets
page.

I poked around the /share/html/SelfService and see that the Open Tickets is
the index page and the tab/menus reflect this also. I think could change
that (make Create New Ticket the index page) but I was considering that
changing the initial redirect only would be better. But I can’t seem to find
if there is a configuration setting or where in the code this redirect to
SelfService happens.

Any suggestions on this customization or where to possibly modify the
redirect to the SelfService page is appreciated.

ShowRequestedPage function in lib/RT/Interface/Web.pm.

David

David T. Grayston Systems & Database Administrator

University of Washington School of Public Health

Office of the Dean

Best regards, Ruslan.

3

Thank you for the reply - I tweaked the suggested function and works as desired - now unprivileged users are dropped in the Create New Ticket page by default.

David

David T. Grayston Systems & Database Administrator
University of Washington School of Public Health
Office of the Dean