I want to prevent a requestor using the SelfService web UI from
navigating into the Ticket tree, thus keeping the interface simple for
the requestor. In SelfService/Display.html, the history display utilizes
/Ticket/Elements/ShowHistory on line 75, which displays transactions
with /Ticket/Elements/ShowTransaction. In ShowTransaction, line 54,
<td rowspan="2" valign="top" class="type">
<a name="txn-<% $Transaction->Id %>" href="<% $DisplayPath
%>#txn-<% $Transaction->Id %>">#
<% $LastTransaction ? ‘’ :
‘’|n %>
And in ShowTransaction, line 92,
$DisplayPath =>
RT->Config->Get(‘WebPath’).“/Ticket/Display.html?id=”.$Ticket->id
Therein lies the problem. For the SelfService view, the following would
keep the user in the SelfService directory,
$DisplayPath =>
RT->Config->Get(‘WebPath’).“/SelfService/Display.html?id=”.$Ticket->id
Another solution, probably even better, would be to hide the “#” link
altogether in SelfService.
Is there is an elegant way to modify the code in /Ticket/Elements? I’m
thinking there must be a clever “if” clause that would only require a
couple lines of code (if(SelfService) or something). Of course, code
from /Ticket/Elements/ could be copied into /SelfService/Elements and
modified accordingly, but that’s an ugly solution.
Thank you,
Tom
Environment:
RT: ‘3.8.0’;
Perl: v5.8.8
SearchBuilder: 1.54
Apache/2.2.3
mysql Ver 14.12 Distrib 5.0.22,
Tom Remmers
KDH Consulting
206.909.0404
tom@kdhconsulting.net