Selfservice custom field/LDAP

RT Users
1

I am in the process of setting up a RT system, with hopes of deployment
and have a few questions:

  1. I have created a queue specific custom field, and would like it to be
    visible on the end-user/self service end of the site. Also, if possible,
    it would ideally be a ‘required’ field for the user to fill out.

  2. We are mainly a Novell shop so the ability to authenticate and avoid
    having to do RT account creation would be desirable. We authenticate
    against the Novell stuff using LDAP for other web-based services, might
    that be possible with RT as well? Perhaps some other solution?

Thanks in advance,

Robert Paskowitz

2
  1. We are mainly a Novell shop so the ability to authenticate and avoid
    having to do RT account creation would be desirable. We authenticate
    against the Novell stuff using LDAP for other web-based services, might
    that be possible with RT as well? Perhaps some other solution?

yes. check the mailing list archives.

seph