When customers “Reply” on /SelfService/Update.html and try to attach
more than 1 file using the “Add More Files” button, clicking that
button submits the reply instead. It doesn;t do anything to allow
choosing more than 1 file to upload with the reply.
Similarly, when customers create a new ticket at
/SelfService/Create.html there is no option to attach multiple files
However, on the staff side, (/Ticket/Update.html and
/Ticket/Create.html) uploading multiple files works fine.
Anyone have a patch for 4.0.2 to allow customers to upload multiple
attachments with their correspondence?