SelfService "add more files" in RT4 still doesn't work. Anyone have a patch?

RT Users
1

When customers “Reply” on /SelfService/Update.html and try to attach
more than 1 file using the “Add More Files” button, clicking that
button submits the reply instead. It doesn;t do anything to allow
choosing more than 1 file to upload with the reply.

Similarly, when customers create a new ticket at
/SelfService/Create.html there is no option to attach multiple files
at all.

However, on the staff side, (/Ticket/Update.html and
/Ticket/Create.html) uploading multiple files works fine.

Anyone have a patch for 4.0.2 to allow customers to upload multiple
attachments with their correspondence?

Allen

2

When customers “Reply” on /SelfService/Update.html and try to attach
more than 1 file using the “Add More Files” button, clicking that
button submits the reply instead. It doesn;t do anything to allow
choosing more than 1 file to upload with the reply.

Interesting, that looks like a regression. Want to file a bug report?

Similarly, when customers create a new ticket at
/SelfService/Create.html there is no option to attach multiple files
at all.

I believe there was a branch by elacour for this, but it never got
merged.

-kevin