Self Service without Logging In

How do we enable our Self Service page so where users do not need to sign in to create tickets?

If you’re willing to make a custom HTML page, you could make a new page under the NoAuth directory so that anyone could access it when they’re not logged in.

You could create a custom web UI or copy the RT ticket create page, you’ll run into issues with not having a current user logged in though with copying the existing page so that could take some digging on how to deal with

Ok. We will take a look into that.

We were hoping it would be easy. Right now we are using a Coldfusion form and using fetchmail to make it work. We are looking to get off Coldfusion.

Any other suggestions?