When customer are creating tickets, I’d like them to choose the type of equipment from a drop down list and then the version. e.g.
drop down → Equipment ABC
drop down → Version XYZ
Not all equipment have the same versions i.e. there might be an ABC v1.1 but not a DEF v1.1
At the same time, I would like to be able to use Assets tracking to assign the equipment with serial number to customers.
I am thinking of creating the equipment with name and version in Assets under a custom catalogue, e.g.
Catalogue - OurEquipment
Asset Name - ABC v1.0
Assets CF Equipment Name - ABC
Assets CF Equipment Version - 1.0
Then using scrip or Javascript to populate the self service page only with equipment that the customer has bought and to select the version of the equipment if they have more than one type.
As this would seem like a common situation, is this approach OK or is there a better/standard way to do this?