Self Service Permissions

RT Users
1

Our unprivileged users can’t see the queue names (we have multiple
queues) in the Self Service interface, the field is just blank. What
permission is needed to see that field? Currently set up with:

unprivileged:
CreateTicket
SeeQueue

requester:
ReplyToTicket
ShowTicket

Thanks,
Steve

2

Stephen,

I could easily be mistaken, but I thought self-service referred to

email requests. I don’t even know how someone could SEE anything from an
email request. I thought one had to use the WebUI to SEE anything in RT.

Kenn
LBNLOn 4/2/2008 8:22 PM, Stephen Cochran wrote:

Our unprivileged users can’t see the queue names (we have multiple
queues) in the Self Service interface, the field is just blank. What
permission is needed to see that field? Currently set up with:

unprivileged:
CreateTicket
SeeQueue

requester:
ReplyToTicket
ShowTicket

Thanks,
Steve

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3

Well, the self-service interface I’m talking about is when an
unprivilidged user logs in, they see a different interface loaded out
of /SelfService/index.html. It displays only their submitted requests.On Apr 3, 2008, at 1:17 PM, Kenneth Crocker wrote:

Stephen,

I could easily be mistaken, but I thought self-service referred to
email requests. I don’t even know how someone could SEE anything
from an email request. I thought one had to use the WebUI to SEE
anything in RT.

Kenn
LBNL

On 4/2/2008 8:22 PM, Stephen Cochran wrote:

Our unprivileged users can’t see the queue names (we have multiple
queues) in the Self Service interface, the field is just blank.
What permission is needed to see that field? Currently set up with:
unprivileged:
CreateTicket
SeeQueue
requester:
ReplyToTicket
ShowTicket
Thanks,
Steve

The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly
Media. Buy a copy at http://rtbook.bestpractical.com