Self Service Open Tickets Extra Column

Dear RT Friends,

How do I add 1 column inside http://192.168.1.99/rt/SelfService/ page to display my CustomField “Taken” to user? I can’t find the html or php file inside rt-3.8.8.

Thank you very much.

How do I add 1 column inside http://192.168.1.99/rt/SelfService/ page to display my
CustomField “Taken” to user? I can’t find the html or php file inside rt-3.8.8.

Read about DefaultSelfServiceSearchResultFormat in RT_Config.pm

-kevin

Dear Kevin,

Thank you very much. I can now modify the header for the field and also the value.

In the SearchResultFormat, to list value, we will use ColumnName to list the value.

May I know if I have a custom field value called “Taken”, how do I list the value.

I have used Taken but nothing shown.

From: falcone@bestpractical.com
Subject: Re: [rt-users] Self Service Open Tickets Extra Column

How do I add 1 column inside http://192.168.1.99/rt/SelfService/ page to display my
CustomField “Taken” to user? I can’t find the html or php file inside rt-3.8.8.

Read about DefaultSelfServiceSearchResultFormat in RT_Config.pm

Thank you very much. I can now modify the header for the field and also the value.
In the SearchResultFormat, to list value, we will use ColumnName to list the value.
May I know if I have a custom field value called “Taken”, how do I list the value.
I have used Taken but nothing shown.

Go build a saved search that includes the custom field you want and
click on Advanced and look at the Format field, that will show you the
format of the string you use in your config

-kevin