"self service" mode

I want to set up Request tracker to function in “self service” mode.

I have RT set up to allow tickets to be created from incoming emails
Each ticket from a new email address sets up a new unprivileged account

My question is how do these new unprivileged accounts log-on to manage/view
ticket progress.

I also want to publish the knowledge base to unprivileged users.

R Mortimer
IT Engineer
Blue Chip Technology Limited
Tel: +44 (0)1829 772000