Self-Service and unprivileged users (only have email address)

RT Users
1

What password does an unprivileged user use? I ask this because I have users that email rt and then it adds them as a new user automatically with their email address as the username. But, when the user goes to webaddress/SelfService and tries to login using their email address and no password it won’t let them in. How can I fix this so it will?

Thanks,

Travis

Your mind is like a parachute. It must be open to be used effectively.

2

At 10:19 AM 12/6/2002 -0800, Travis Zadikem wrote:

What password does an unprivileged user use? I ask this because I have
users that email rt and then it adds them as a new user automatically with
their email address as the username. But, when the user goes to
webaddress/SelfService and tries to login using their email address and no
password it won’t let them in. How can I fix this so it will?

Hi,
RT users automatically created through email submission are not assigned a
password. Their user account is created with password set to undef. You can
change by modifying the following:

lib/RT/Interface/Email.pm

     my ($Val, $Message) =
                     $NewUser->Create(Name => ($Username || $Address),
                     EmailAddress => $Address,
                     RealName => "$Name",
                     Password => undef,
                     Privileged => 0,
                     Comments => 'Autocreated on ticket submission'
             );

Changed password to whatever you like. Also, Jesse posted a way to create
random passwords a couple weeks ago.

http://lists.fsck.com/pipermail/rt-users/2002-November/010705.html

-FS

3

Thanks for the info. I have been out for a couple of weeks due to
break— Forrest Stanley fstanley@netburner.com wrote:

At 10:19 AM 12/6/2002 -0800, Travis Zadikem wrote:

What password does an unprivileged user use? I ask this because I
have
users that email rt and then it adds them as a new user
automatically with
their email address as the username. But, when the user goes to
webaddress/SelfService and tries to login using their email address
and no
password it won’t let them in. How can I fix this so it will?

Hi,
RT users automatically created through email submission are not
assigned a
password. Their user account is created with password set to undef.
You can
change by modifying the following:

lib/RT/Interface/Email.pm

     my ($Val, $Message) =
                     $NewUser->Create(Name => ($Username ||

$Address),
EmailAddress => $Address,
RealName => “$Name”,
Password => undef,
Privileged => 0,
Comments => ‘Autocreated on ticket
submission’
);

Changed password to whatever you like. Also, Jesse posted a way to
create
random passwords a couple weeks ago.

http://lists.fsck.com/pipermail/rt-users/2002-November/010705.html

-FS

Your mind is like a parachute. It must be open to be used effectively.