We use RT to track construction projects. As the ticket develops,
drawings, permits, etc. are scanned and attached to the ticket.
At times we need to send copies of specific items that have been attached
to requestors.
Is it possible to select existing attachments to send with the reply email?
My daughter is racing a triathlon to raise money for her swim club. Want
to help?
Hi,
No such functionality in core and I don’t recall a plugin.On Wed, May 25, 2011 at 6:43 PM, Yan Seiner yan@seiner.com wrote:
We use RT to track construction projects. As the ticket develops,
drawings, permits, etc. are scanned and attached to the ticket.At times we need to send copies of specific items that have been attached
to requestors.Is it possible to select existing attachments to send with the reply email?
–
My daughter is racing a triathlon to raise money for her swim club. Want
to help?
Best regards, Ruslan.
Yan,
You could create a CF for each type of attachment and write a scrip to check
each one and if “on” then look for the last attachment (with that name) for
a ticket and then use a different template for the email, one that includes
those type of attachments? I don’t have code for that but it’s an idea that
popped into my head. Maybe it should pop back out?
Kenn
LBNLOn Wed, May 25, 2011 at 7:43 AM, Yan Seiner yan@seiner.com wrote:
We use RT to track construction projects. As the ticket develops,
drawings, permits, etc. are scanned and attached to the ticket.At times we need to send copies of specific items that have been attached
to requestors.Is it possible to select existing attachments to send with the reply email?
–
My daughter is racing a triathlon to raise money for her swim club. Want
to help?