Ok, so say I want RT to handle hostmaster email. I don’t want RT to send
email to a hand full of email addresses/requestors, but I still want it to
create/manipulate tickets. Is there a function like IsRTAddress() that I
can use for this?
I thought about just adding the email address as a user and then changing
the email address field to a local alias that goes to /dev/null, but then RT
will display the user’s email address instead of the nickname or username…
thinking about it, wouldn’t it make better sense to have RT use the username
instead of email address for ‘Requestor(s)’ during a search? Anyway…
Have a look at rt2/etc/config.pm, under IsRTAddress.On Wed, 25 Jul 2001 19:02:34 -0700 “Rob” falcon@rasterburn.com wrote:
Ok, so say I want RT to handle hostmaster email. I don’t want RT to send
email to a hand full of email addresses/requestors, but I still want it to
create/manipulate tickets. Is there a function like IsRTAddress() that I
can use for this?
I thought about just adding the email address as a user and then changing
the email address field to a local alias that goes to /dev/null, but then RT
will display the user’s email address instead of the nickname or username…
thinking about it, wouldn’t it make better sense to have RT use the username
instead of email address for ‘Requestor(s)’ during a search? Anyway…
I did. But by the comment “# IsRTAddress is used to make sure RT doesn’t
add itself as a tickeet CC if the setting above is enabled.” and by doing
some testing, this doesn’t do what I need.
I need something to blackhole email for specific email addresses.
Say a non-human sends email to hostmaster (handled via RT), I don’t want RT
to send email to that email address at all.
Rob----- Original Message -----
From: “Feargal Reilly” feargal@thecia.ie
To: rt-users@lists.fsck.com
Sent: Wednesday, July 25, 2001 7:42 PM
Subject: Re: [rt-users] Selected autoresponces/email.
Have a look at rt2/etc/config.pm, under IsRTAddress.