Hello,
When I try extract an article, I have this message on ticket:
“Use the dropdown menus to select which ticket updates you want to
extract into a new article. You can insert ticket content into any
freeform, text or wiki field.”
But the dropdown “Field” is empty. Should have an “yes” and “no” for
specific comments that I want extract to an article?
Luciano
You’ll have to create at least one CF specifically for Articles (text area
type) and apply it to the articles. After that you should be able to select
that CF when creating an article.
We use two CF’s, one for the question and another for the answer. (very
basic)
– Bart
Op 28 november 2011 13:28 schreef Luciano Ernesto da Silva <
luciano@cpd.ufrgs.br> het volgende:
Thank You for you help!
LucianoDe: pleh.info@gmail.com [mailto:pleh.info@gmail.com] Em nome de Bart
Enviada em: segunda-feira, 28 de novembro de 2011 12:24
Para: Luciano Ernesto da Silva
Cc: RT-Users@lists.bestpractical.com
Assunto: Re: [rt-users] Select Especif Comments from an Ticket to an
Article RT 4.0.2
You’ll have to create at least one CF specifically for Articles (text
area type) and apply it to the articles. After that you should be able
to select that CF when creating an article.
We use two CF’s, one for the question and another for the answer. (very
basic)
– Bart
Op 28 november 2011 13:28 schreef Luciano Ernesto da Silva
luciano@cpd.ufrgs.br het volgende:
Hello,
When I try extract an article, I have this message on ticket:
“Use the dropdown menus to select which ticket updates you want to
extract into a new article. You can insert ticket content into any
freeform, text or wiki field.”
But the dropdown “Field” is empty. Should have an “yes” and “no” for
specific comments that I want extract to an article?
Luciano
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