I’m using RT 4.0.6 on CentOS 6.3 x64 configured a couple of queue.
I would like set the following permission:
- Unprivileged users see a queue and start a ticket in it if the user
already has a ticket in it (eg requestor)
- and this permission can be set per queue basis.
The situation is we’ll using another system wich manipulate the ticket
through REST in an exact queue( eg. QA) and the users, who are in this new
system and in the RT too has to see this QA queue.
The users who are not in this new system can’t see the QA queue.
I tried to set up the requestor role rights on the QA queue (ShowTicket,
CreateTicket, ReplyToTicket, SeeQueue), but it doesn’t help.
Thanks in advance,