Hi everyone,
My organization has a need for some custom perl scripts that would create RT tickets with some custom fields populated from a web form. It seems like the RT CLI might be the way to go.
My perl skills are rudimentary at best, so I’m wondering how I could go about hiring someone else to develop the script for me. Is that kind of thing OK to post on the list? Maybe we could use [RFP] or [JOB] in the subject line to differentiate them. Do we need an RT marketplace somewhere to this purpose?
Jesse, other RT gurus, I’m open to suggestions.
-Tim
Tim Wilson, Director of Technology
Buffalo-Hanover-Montrose Schools
214 1st Ave NE Buffalo, MN 55313
ph: 763.682.8740 fax: 763.682.8743 http://www.buffalo.k12.mn.us
At Thursday 5/10/2007 03:32 PM, Tim Wilson wrote:
Hi everyone,
My organization has a need for some custom perl scripts that would
create RT tickets with some custom fields populated from a web form.
It seems like the RT CLI might be the way to go.
My perl skills are rudimentary at best, so I’m wondering how I could
go about hiring someone else to develop the script for me. Is that
kind of thing OK to post on the list? Maybe we could use [RFP] or
[JOB] in the subject line to differentiate them. Do we need an RT
marketplace somewhere to this purpose?
Jesse, other RT gurus, I’m open to suggestions.
-Tim
Hello Tim,
Dirk Pape’s ExtractCustomFieldValues contribution does exactly what
you describe, without the need for any external scripts. See
Request Tracker Wiki under ScripActions.
Let us know if you need any help configuring this.
Steve
At Thursday 5/10/2007 03:32 PM, Tim Wilson wrote:
Hi everyone,
My organization has a need for some custom perl scripts that would
create RT tickets with some custom fields populated from a web
form. It seems like the RT CLI might be the way to go.
My perl skills are rudimentary at best, so I’m wondering how I
could go about hiring someone else to develop the script for me.
Is that kind of thing OK to post on the list? Maybe we could use
[RFP] or [JOB] in the subject line to differentiate them. Do we
need an RT marketplace somewhere to this purpose?
Jesse, other RT gurus, I’m open to suggestions.
-Tim
Hello Tim,
Dirk Pape’s ExtractCustomFieldValues contribution does exactly what
you describe, without the need for any external scripts. See http://
Request Tracker Wiki under ScripActions.
And we’ve actually had occasion to package and extend Dirk’s
contribution:
http://search.cpan.org/~falcone/RT-Extension-
ExtractCustomFieldValues-1.6/
PGP.sig (186 Bytes)
My perl skills are rudimentary at best, so I’m wondering how I
could go about hiring someone else to develop the script for me. Is
that kind of thing OK to post on the list? Maybe we could use [RFP]
or [JOB] in the subject line to differentiate them. Do we need an
RT marketplace somewhere to this purpose?
For the somewhat obvious reason we earn our living when folks send
email to sales@bestpractical.com, I’m a little leery of setting up a
public marketplace for RT-related consulting development projects.
But I’m willing to give it a shot.
Here are the ground rules:
[JOB] goes at the beginning of any job/paid-project related post.
Money does not get discussed on the list.
The poster should clearly identify who the customer is.
If we see you trying to do something that would violate RT’s license
terms, we might smack you.
I reserve the right to update/change these rules as I see fit.
Seem reasonable?
Best,
Jesse
PGP.sig (186 Bytes)