See only own tickets

RT Users
1

Hi,

I installed RT 3.8.4.
I searched in documents etc but i could not find an answer about my
following configuration:
I want to create a queue for my customers about our one product support
The customers will create a tickets on the same queue. But they should not
see each other tickets. They must see
only their created tickets.

Can I do something like this in RT?

Thanks.
Ibrahim

2

Would that not be non-privileged users using the self-service module? They create their tickets and can only see tickets they have created. It’s a non-privileged user so can’t do much else.

I am new to this as well so I might be completely wrongFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Ibrahim Harrani
Sent: Wednesday, December 09, 2009 10:22 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] see only own tickets

Hi,

I installed RT 3.8.4.
I searched in documents etc but i could not find an answer about my following configuration:
I want to create a queue for my customers about our one product support
The customers will create a tickets on the same queue. But they should not see each other tickets. They must see
only their created tickets.

Can I do something like this in RT?

Thanks.
Ibrahim

3

I want to create a queue for my customers about our one product support
The customers will create a tickets on the same queue. But they should not see each other
tickets. They must see
only their created tickets.

Can I do something like this in RT?

Make sure ShowTicket is only granted to your internal users and
Requestors, not to a broad group of users (and as someone else
suggested, investigate the SelfService UI)

-kevin

4

Thank Jason,
I removed user rights and granted only see queue and open ticket right.
It seems that is OK.

ByeOn Wed, Dec 9, 2009 at 5:32 PM, Jason Ledford jledford@biltmore.com wrote:

Would that not be non-privileged users using the self-service module?
They create their tickets and can only see tickets they have created. It’s
a non-privileged user so can’t do much else.

I am new to this as well so I might be completely wrong

From: rt-users-bounces@lists.bestpractical.com [mailto:
rt-users-bounces@lists.bestpractical.com] *On Behalf Of *Ibrahim Harrani
Sent: Wednesday, December 09, 2009 10:22 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] see only own tickets

Hi,

I installed RT 3.8.4.
I searched in documents etc but i could not find an answer about my
following configuration:
I want to create a queue for my customers about our one product support
The customers will create a tickets on the same queue. But they should not
see each other tickets. They must see
only their created tickets.

Can I do something like this in RT?

Thanks.
Ibrahim