How can I instantly review tickets of a given status without going through
a simple or advanced search? I thought using a saved search would work,
but the search parameters don’t seem to be able to handle something like
“show me all resolved tickets from the past three days”.
David Griffith
dgriffi@cs.csubak.edu
How can I instantly review tickets of a given status without going through
a simple or advanced search? I thought using a saved search would work,
but the search parameters don’t seem to be able to handle something like
“show me all resolved tickets from the past three days”.
Pardon? A saved search is just a copy of what you did via Search Builder.
This search works fine: Status = ‘resolved’ AND Resolved > ‘-3 days’
And there’s no reason why it should fail when saved and later invoked.
How can I instantly review tickets of a given status without going through
a simple or advanced search? I thought using a saved search would work,
but the search parameters don’t seem to be able to handle something like
“show me all resolved tickets from the past three days”.
Pardon? A saved search is just a copy of what you did via Search Builder.This search works fine: Status = ‘resolved’ AND Resolved > ‘-3 days’
And there’s no reason why it should fail when saved and later invoked.
Ugh… I’m still learning . Thanks for the quick reply.
David Griffith
dgriffi@cs.csubak.edu
David,
Besides using a saved search (which does work), we altered the RT
delivered “QuickSearch” query to include a couple extra statuses we
added. That way we can just click the number that represents the status
for a particular queue and viola’, we’re there. You could just as easily
add “resolved” for that “QuickSearch”, but it would not allow for a time
frame and would continue to gather all “resolved” tickets, regardless of
when they were resolved. Our feeling was that would be a waste of
resources to gather all those same records over and over. Hence, using a
saved search is a better choice.
Kenn
LBNLOn 9/15/2009 11:00 AM, David Griffith wrote:
How can I instantly review tickets of a given status without going through
a simple or advanced search? I thought using a saved search would work,
but the search parameters don’t seem to be able to handle something like
“show me all resolved tickets from the past three days”.
Also note that you may find RTx::S3Invoker here.
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