My question has to do with how RT acts when a reply is sent out on an
open ticket. When I open a ticket, there is a message sent out saying
that the ticket has been opened and tells me the ticket number that is
has been assigned. The default message says:
"Please include the string:
[Sockeye Networks #33]
in the subject line of all future correspondence about this issue. To do so,
you may reply to this message."
Does this mean that RT will take a message who’s subject line contains
the “Re:” tag and a ticket number, and automatically append the message
to that ticket? Is this the defualt functionality or do certain scrips
or settings need to be in place?
Sockeye Networks, Inc.
275 Grove St., Suite 1-120
Newton, MA 02466-2272