Security issue

Hi all,

if an unprivileged user click a link to open a ticket, the link below will be shown on browser as URL-address:

https://company.com/SelfService/Display.html?id=493

but if the user try to copy and past this url-adress in an other browser-tab and changes id to 490 as shown below,

https://company.com/SelfService/Display.html?id=490

the user is also able to show this ticket too.

The problem is that we have a different unprivileged user (company 1, company 2). Unprivileged users of company 1 should only be able to schow their own ticket (not tickets of unprivileged user of company 2), but on RT system we can change permissions for the group unprvivileged users, which (in our case) includes all user of all companies.

How can I solve the problem ???

Many thanks in advance !!!

Tamodew

Hi,
think this is a config error at your installation, tried it out just
in my installation and all i get is: No permission to display that
ticket
RT Rights Setup is really clean and good!
Possibly the requestor of Ticket 490 is the same like for ticket 493 ??
Torsten2010/3/29 Tariq Doukkali tariq.doukkali@autoform.de

Hi all,

if an unprivileged user click a link to open a ticket, the link below will be shown on browser as URL-address:

https://company.com/SelfService/Display.html?id=493

but if the user try to copy and past this url-adress in an other browser-tab and changes id to 490 as shown below,

https://company.com/SelfService/Display.html?id=490

the user is also able to show this ticket too.

The problem is that we have a different unprivileged user (company 1, company 2). Unprivileged users of company 1 should only be able to schow their own ticket (not tickets of unprivileged user of company 2), but on RT system we can change permissions for the group unprvivileged users, which (in our case) includes all user of all companies.

How can I solve the problem ???

Many thanks in advance !!!

Tamodew

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

MFG

Torsten Brumm

http://www.brumm.me

Oh, just read: You granted (globally?) unpriviledged users the right
to see a ticket? Thats heavy…

depending on your need i would suggest to grant ShowTicket only to
Requestor (on Queue Base)

Is it really needed that all users from Company 1 can see tickets
created from someone of Company 1 ?

Torsten2010/3/29 Tariq Doukkali tariq.doukkali@autoform.de:

Hi all,

if an unprivileged user click a link to open a ticket, the link below will
be shown on browser as URL-address:

https://company.com/SelfService/Display.html?id=493

but if the user try to copy and past this url-adress in an other browser-tab
and changes id to 490 as shown below,

https://company.com/SelfService/Display.html?id=490

the user is also able to show this ticket too.

The problem is that we have a different unprivileged user (company 1,
company 2). Unprivileged users of company 1 should only be able to schow
their own ticket (not tickets of unprivileged user of company 2), but on RT
system we can change permissions for the group unprvivileged users, which
(in our case) includes all user of all companies.

How can I solve the problem ???

Many thanks in advance !!!

Tamodew

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

MFG

Torsten Brumm

http://www.brumm.me

Hi Torsten,

Many thanks for your help. It is working fine now !!!

Vielen Dank !!!

Best regards,
TariqVon: Torsten Brumm [mailto:torsten.brumm@googlemail.com]
Gesendet: Montag, 29. März 2010 15:50
An: Tariq Doukkali
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] security issue

Oh, just read: You granted (globally?) unpriviledged users the right
to see a ticket? Thats heavy…

depending on your need i would suggest to grant ShowTicket only to
Requestor (on Queue Base)

Is it really needed that all users from Company 1 can see tickets
created from someone of Company 1 ?

Torsten