Your company sounds like ours. However, we have all our users defined as *
privileged* and simply put them in different groups (with the same access
needs per Queue) and set the privileges accordingly. We get to see everyone.
No single user has User privileges and ALL have group privileges. It make
maintenance of rights SSSSSSOOOOO much easier.
Hope this helps.
LBNLOn Thu, Aug 26, 2010 at 4:02 PM, Sysadmin Sysadmin@ruralnetwork.net wrote:
Currently we have RT configured so that support staff are privileged users,
and customers are unprivileged users which Are also part of the "Customers"
group. I’m look for an easy way to search the unprivileged users, RT only
shows privileged users, and groups only let you add or remove users, not
edit the users in the group.RT adds the unprivileged user from the ticket
creation. So it is very easy to accidentally create a bogus user in the
system that is simply created as an unprivileged user.
Running RT 3.8.7
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!