Searching Ticket Histories

RT Users
1

Hey all,

It is entirely possible that this has been answered previously, however
my searching is drawing a blank, so…

One of the great things about RT is the ability to search through
tickets, and especially the fact that you can search through custom
fields as well.

However it doesn’t appear that you can search for content held in the
Ticket History.

Is this correct? Is there a modification that I can make to allow a
search of the histories of tickets?

Thanks for the assist,
BenR

2

Ben Robson wrote:

Hey all,
[snip]

Is this correct?
no
Is there a modification that I can make to allow a
search of the histories of tickets?
http://rt3.fsck.com/Search/Results.html?Order=ASC&Query=%20ContentType%20LIKE%20’text%2Fplain’%20%20AND%20Content%20LIKE%20’patch’%20&Rows=50&OrderBy=id&Page=1&Format=‘%20%20%20<b><a%20href%3D"%2FTicket%2FDisplay.html%3Fid%3D__id__">__id__<%2Fa><%2Fb>%2FTITLE%3A%23’%2C ‘<b><a%20href%3D"%2FTicket%2FDisplay.html%3Fid%3D__id__">__Subject__<%2Fa><%2Fb>%2FTITLE%3ASubject’%2C ‘__Status__’%2C ‘__QueueName__’%2C ‘__OwnerName__’%2C ‘__Priority__’%2C ‘__NEWLINE__’%2C ‘’%2C%0A’%3Csmall%3E__Requestors__%3C%2Fsmall%3E’%2C%0A’%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E’%2C%0A’%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E’%2C%0A’%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E’%2C%0A’%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E’
login/passwd: guest/guest

3

This feature you link to here is -exactly- what I am after.

Sorry if I missed something, but is this a homemade construction or is
there a patch somewhere I can download to implement this?

Thanks again,
BenR.

[…snip…]

Is this correct?
no
Is there a modification that I can make to allow a
search of the histories of tickets?
http://rt3.fsck.com/Search/Results.html?Order=ASC&Query=%20ContentType%2
0LIKE%20’text%2Fplain’%20%20AND%20Content%20LIKE%20’patch’%20&Rows=50&Or
derBy=id&Page=1&Format=‘%20%20%20%3Cb%3E%3Ca%20href%3D%22%2FTicket%2FDis
play.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23’%2
C%0A’%3Cb%3E%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3
E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject’%2C%0A’Status’%2C
%0A’QueueName’%2C%0A’OwnerName’%2C%0A’Priority’%2C%0A’NEWL
INE’%2C%0A’‘%2C%0A’%3Csmall%3E__Requestors__%3C%2Fsmall%3E’%2C%0A’%3Cs
mall%3E__CreatedRelative__%3C%2Fsmall%3E’%2C%0A’%3Csmall%3E__ToldRelativ
e__%3C%2Fsmall%3E’%2C%0A’%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3
E’%2C%0A’%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E’

login/passwd: guest/guest

4

Ruslan, and others…

My apologies for this complete waste of an email thread.

I only just clued in that my predecessor on this deployment installed a
5 month old version of RT. Doh! Since then I have sufficiently modded
things that “just upgrading” is going to be painful.

Thanks for the assistance rendered to date.

Regards,
BenRFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Ben
Robson
Sent: Friday, 29 October 2004 9:47 AM
To: Ruslan U. Zakirov
Cc: RT Users
Subject: RE: [rt-users] Searching Ticket Histories

This feature you link to here is -exactly- what I am after.

Sorry if I missed something, but is this a homemade construction or is
there a patch somewhere I can download to implement this?

Thanks again,
BenR.

[…snip…]

Is this correct?
no
Is there a modification that I can make to allow a
search of the histories of tickets?
http://rt3.fsck.com/Search/Results.html?Order=ASC&Query=%20ContentType%2
0LIKE%20’text%2Fplain’%20%20AND%20Content%20LIKE%20’patch’%20&Rows=50&Or
derBy=id&Page=1&Format=‘%20%20%20%3Cb%3E%3Ca%20href%3D%22%2FTicket%2FDis
play.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23’%2
C%0A’%3Cb%3E%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3
E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject’%2C%0A’Status’%2C
%0A’QueueName’%2C%0A’OwnerName’%2C%0A’Priority’%2C%0A’NEWL
INE’%2C%0A’‘%2C%0A’%3Csmall%3E__Requestors__%3C%2Fsmall%3E’%2C%0A’%3Cs
mall%3E__CreatedRelative__%3C%2Fsmall%3E’%2C%0A’%3Csmall%3E__ToldRelativ
e__%3C%2Fsmall%3E’%2C%0A’%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3
E’%2C%0A’%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E’

login/passwd: guest/guest

Thanks for the assist,

BenR

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