I thought this already is possible, since the ‘body’ of an email is
just handled as the first mime attachment in RT-Think. So, on the
search page, You should be able to search
Attachment Content matches foo
to get any mail that has “foo” in the body.
Wow! I did not know that. I’ve tested it out and it does not work if you have real actual attachment. I had a MS word file and it has “outlook” in it and RT found that. But the ticket history had no “outlook” in it. Also when I tried to look for “Jon” it found “John” instead. So does it match a word that closely resembles “Jon?”
Well it’s better than nothing. =)
I’m using RT 3.0.12.
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