Searching in RT

RT Developers
1

Hi

I am a newbie to RT and have started getting involved in customising out RT install. Our users have asked if it is possible to change the search box in the top right hand corner so that it doesn’t just search the subject field it also searches the body of a ticket, is this possible? If so could someone point me in the right direction?

Thanks in advance.

Regards

Matthew Townsend
Unanimis IT
Desktop Support Engineer
ex 7454
02072997454

2

I have ran into an issue when search for tickets.

I am searching for a number in the subject line when I am doing this RT assumes that I am search for a ticket number. Is there something I can do to change this behavior?

I am using version 4.13

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bbaker@copesan.commailto:cstephan@copesan.com
www.copesan.comhttp://www.copesan.com/
“Servicing North America with Local Care”

3

Try putting the number in “quotes”. Also, Just hit enter in the Search… box to see the instructions for the simple search.

JimFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Bryon Baker
Sent: Friday, August 30, 2013 2:20 PM
To: RT Users (rt-users@lists.bestpractical.com)
Subject: [rt-users] Searching in RT

I have ran into an issue when search for tickets.

I am searching for a number in the subject line when I am doing this RT assumes that I am search for a ticket number. Is there something I can do to change this behavior?

I am using version 4.13

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bbaker@copesan.commailto:cstephan@copesan.com
www.copesan.comhttp://www.copesan.com/
“Servicing North America with Local Care”

4

Great thanks that works great.

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bbaker@copesan.commailto:cstephan@copesan.com
www.copesan.comhttp://www.copesan.com/
"Servicing North America with Local Care"From: Jim Berry [mailto:jim.h.berry@frb.gov]
Sent: Friday, August 30, 2013 1:58 PM
To: Bryon Baker; RT Users (rt-users@lists.bestpractical.com)
Subject: RE: Searching in RT

Try putting the number in “quotes”. Also, Just hit enter in the Search… box to see the instructions for the simple search.

Jim

From: rt-users-bounces@lists.bestpractical.commailto:rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Bryon Baker
Sent: Friday, August 30, 2013 2:20 PM
To: RT Users (rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com)
Subject: [rt-users] Searching in RT

I have ran into an issue when search for tickets.

I am searching for a number in the subject line when I am doing this RT assumes that I am search for a ticket number. Is there something I can do to change this behavior?

I am using version 4.13

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bbaker@copesan.commailto:cstephan@copesan.com
www.copesan.comhttp://www.copesan.com/
“Servicing North America with Local Care”

5

I have ran into an issue when search for tickets.

I am searching for a number in the subject line when I am doing this RT assumes that I am search for a ticket number. Is there something I can do to change this behavior?

I am using version 4.13

Hi Bryon,

I am using 3.8.13+secpatches and in it if I lead or follow the number with
a SPACE it searches in the subject. I do not know if that will work on 4.x.

Regards,
Ken