Searching for AdminCc

RT Users
1

Hello,

first of all, thanks for this great piece of software.

We are using RT for quite a while now. We are currently testing RT 4.0.0 and were wondering, if
there is a work around for what we are doing, without actually having to modify the code.

We have a saved search that allows us to display all tickets on the dashboard, that are not owned by
the user running the search, but all tickets that a user is AdminCc on.

In order to achieve this, I changed the code to use CurrentUserEmail in the search:

— lib/RT/Tickets_SQL.pm.orig 2011-05-02 21:47:49.000000000 +0200
+++ lib/RT/Tickets_SQL.pm 2011-05-04 16:15:00.000000000 +0200
@@ -202,6 +202,8 @@
# replace CurrentUser with id
$value = $self->CurrentUser->id if $value eq ‘CurrentUser’;

  •    # replace __CurrentUserEmail__ with EmailAddress

  •    $value = $self->CurrentUser->EmailAddress if $value eq '__CurrentUserEmail__';

   unless( $dispatch{ $class } ) {
       die "No dispatch method for class '$class'"

The query of the saved search is:
Owner != ‘Nobody’ AND Status != ‘resolved’ AND Status != ‘rejected’ AND Status != ‘stalled’ AND
Owner != ‘CurrentUser’ AND AdminCc.EmailAddress LIKE ‘CurrentUserEmail’

This is working fine for us, but it’s really annoying to carry on the change through all releases.

Is there another easy way to achieve what we are trying to do, or could you consider to add this
patch upstream?

Best regards,

Lars Brï¿œuer

2

The query of the saved search is:
Owner != ‘Nobody’ AND Status != ‘resolved’ AND Status != ‘rejected’ AND Status != ‘stalled’ AND
Owner != ‘CurrentUser’ AND AdminCc.EmailAddress LIKE ‘CurrentUserEmail’

This is working fine for us, but it’s really annoying to carry on the change through all releases.

Is there another easy way to achieve what we are trying to do, or could you consider to add this
patch upstream?

Your change isn’t necessary. Just use AdminCc.id = ‘CurrentUser’
instead (that’s been supported for a long time).

Thomas

3

Hi Thomas,

thanks a lot. That’s it and it’s so obvious, I should have stumbled accross it when setting up the
query. Thanks again.

LarsAm 04.05.2011 18:05, schrieb Thomas Sibley:

On 05/04/2011 11:00 AM, Lars Braeuer wrote:

The query of the saved search is:
Owner != ‘Nobody’ AND Status != ‘resolved’ AND Status != ‘rejected’ AND Status != ‘stalled’ AND
Owner != ‘CurrentUser’ AND AdminCc.EmailAddress LIKE ‘CurrentUserEmail’

This is working fine for us, but it’s really annoying to carry on the change through all releases.

Is there another easy way to achieve what we are trying to do, or could you consider to add this
patch upstream?

Your change isn’t necessary. Just use AdminCc.id = ‘CurrentUser’
instead (that’s been supported for a long time).

Thomas