I had a very unexpected result the other day. I did a search for the
phrase “admin” in one of our custom fields. The result was 0. When I
did the search for the phrase “Admin” in that same custom field, I got
tons of results.
The custom field is an “enter one value” and the user can put in
titles: “Administrative Asst.” or “Finance Manager” etc.
Since none of the other searches I have done showed to be
case-sensitive, this was a surprise. My other searches have been on
subject, email address, etc (the standard fields).
I am using PostSQL, RT 3.6 all on a Debian Stable machine (used the
Debian repo. for install).
Is this an “expected” result? Can I turn it off anywhere?
http://gentgeen.homelinux.org
Associate yourself with men of good quality if you esteem
your own reputation; for 'tis better to be alone then in bad
company. - George Washington, Rules of Civility
Hoping that reposting this on a Monday will be more productive then my earlier post, please forgive my double posting, but “the bosses” are looking for an answer and I don’t have anything for them.
I had a very unexpected result the other day. I did a search for the
phrase “admin” in one of our custom fields. The result was 0. When I
did the search for the phrase “Admin” in that same custom field, I got
tons of results.
The custom field is an “enter one value” and the user can put in
titles: “Administrative Asst.” or “Finance Manager” etc.
Since none of the other searches I have done showed to be
case-sensitive, this was a surprise. My other searches have been on
subject, email address, etc (the standard fields).
I am using PostSQL, RT 3.6 all on a Debian Stable machine (used the
Debian repo. for install).
Is this an “expected” result? Can I turn it off anywhere?
http://gentgeen.homelinux.org
Associate yourself with men of good quality if you esteem
your own reputation; for 'tis better to be alone then in bad
company. - George Washington, Rules of Civility