Hello,
We are trying to construct saved searches at my workplace that
delineate what needs attention and what does not more clearly than
just the ticket status (new, open, etc.) So, I am trying to create a
search of tickets that require attention, which will include all new
tickets as well as any tickets that were last updated by someone
outside of our group, which is a defined group within RT.
Is this kind of search possible? Or do I simply have to make a large
search with a section of LastUpdatedBy != ‘user1’ OR LastUpdatedBy !
= ‘user2’ OR … for 30 or so users?
Thanks!
-Josh