Searching by groups of users

Hello,

We are trying to construct saved searches at my workplace that
delineate what needs attention and what does not more clearly than
just the ticket status (new, open, etc.) So, I am trying to create a
search of tickets that require attention, which will include all new
tickets as well as any tickets that were last updated by someone
outside of our group, which is a defined group within RT.

Is this kind of search possible? Or do I simply have to make a large
search with a section of LastUpdatedBy != ‘user1’ OR LastUpdatedBy !
= ‘user2’ OR … for 30 or so users?

Thanks!

-Josh

Is this kind of search possible?
Not natively.

Or do I simply have to make a large
search with a section of LastUpdatedBy != ‘user1’ OR LastUpdatedBy !
= ‘user2’ OR … for 30 or so users?
Correct. But you could create a callback that expands 'LastUpdatedGroup’
into the alternated series of ‘LastUpdateBy’. Which is better depends upon
your Perl/RT-fu, how generic a tool you desire, and how often groups change.

Note that you can also add more status levels.
http://wiki.bestpractical.com/view/CustomStatuses

Use of the priority field might also be a workable alternative.
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