Searching based on who created a ticket

RT Users
1

Hi all,

I was wondering if it’s possible to search for all tickets created by
me. The interesting tickets would be the one created via web
interface, but the ones created via email can be displayed, as well.
Searching by Requestor is not possible as I frequently set others to be
the requestor. With 3.8, I can not bookmark the tickets, but that is not
an ideal solution.

Thanks,
Richard

2

I was wondering if it’s possible to search for all tickets created by
me. The interesting tickets would be the one created via web
interface, but the ones created via email can be displayed, as well.
Searching by Requestor is not possible as I frequently set others to
be
the requestor. With 3.8, I can not bookmark the tickets, but that is
not
an ideal solution.

Just search on Creator = ‘yourusername’

3

Kevin,

Actually, "CreatorId" and "RequestorId" are not necessarily the same. I

may “create” a ticket, then modify it to show you as the “requestor” and
those two fields would reflect that difference. In this case, Richard
wants only those tickets where he is “still” the requestor". Just a thought.

Kenn
LBNLOn 7/21/2008 11:56 AM, Kevin Falcone wrote:

On Jul 21, 2008, at 9:31 AM, Richard Hartmann wrote:

I was wondering if it’s possible to search for all tickets created by
me. The interesting tickets would be the one created via web
interface, but the ones created via email can be displayed, as well.
Searching by Requestor is not possible as I frequently set others to
be
the requestor. With 3.8, I can not bookmark the tickets, but that is
not
an ideal solution.

Just search on Creator = ‘yourusername’

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

4 
   Actually, "CreatorId" and "RequestorId" are not necessarily the same. I

may “create” a ticket, then modify it to show you as the “requestor” and
those two fields would reflect that difference. In this case, Richard
wants only those tickets where he is “still” the requestor". Just a thought.

I think the OP actually wants to see all tickets he’s created, whether
he is still the requestor or not.

Scott Hebert
http://slaptijack.com

5

Actually, “CreatorId” and “RequestorId” are not necessarily the
same. I may “create” a ticket, then modify it to show you as the
“requestor” and those two fields would reflect that difference. In
this case, Richard wants only those tickets where he is “still” the
requestor". Just a thought.

I read Richard’s email to say that he can’t use Requestor because he
often assigns the Requestor to
someone else after creating the ticket.

Searching by Requestor is not possible as I frequently set others
to be
the requestor.

This seems to indicate that he wants Creator

-kevin> On 7/21/2008 11:56 AM, Kevin Falcone wrote:

On Jul 21, 2008, at 9:31 AM, Richard Hartmann wrote:

I was wondering if it’s possible to search for all tickets created
by
me. The interesting tickets would be the one created via web
interface, but the ones created via email can be displayed, as well.
Searching by Requestor is not possible as I frequently set others
to be
the requestor. With 3.8, I can not bookmark the tickets, but that
is not
an ideal solution.
Just search on Creator = ‘yourusername’

The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly
Media. Buy a copy at http://rtbook.bestpractical.com

6

Kevin,

Correct. I misread the email. Sorry.

Kenn
LBNLOn 7/21/2008 12:41 PM, Kevin Falcone wrote:

On Jul 21, 2008, at 3:18 PM, Kenneth Crocker wrote:

Actually, “CreatorId” and “RequestorId” are not necessarily the
same. I may “create” a ticket, then modify it to show you as the
“requestor” and those two fields would reflect that difference. In
this case, Richard wants only those tickets where he is “still” the
requestor". Just a thought.

I read Richard’s email to say that he can’t use Requestor because he
often assigns the Requestor to
someone else after creating the ticket.

Searching by Requestor is not possible as I frequently set others
to be
the requestor.

This seems to indicate that he wants Creator

-kevin

On 7/21/2008 11:56 AM, Kevin Falcone wrote:

On Jul 21, 2008, at 9:31 AM, Richard Hartmann wrote:

I was wondering if it’s possible to search for all tickets created
by
me. The interesting tickets would be the one created via web
interface, but the ones created via email can be displayed, as well.
Searching by Requestor is not possible as I frequently set others
to be
the requestor. With 3.8, I can not bookmark the tickets, but that
is not
an ideal solution.
Just search on Creator = ‘yourusername’

The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly
Media. Buy a copy at http://rtbook.bestpractical.com

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

7

Just search on Creator = ‘yourusername’

Yay, I am blind!
Thanks for your help :slight_smile:

And yes, this is exactly what I wanted.

Thanks again to all involved,
Richard