I wonder if anyone would be able to help.
Is it possible to compose a query with a variable date. For example:-
All calls where status=open and lastupdates <= 2 days ago (or maybe
TODAY-2). or are the searches limited to fixed dates.
I would like to have a saved search on my front screen that shows all
open calls that have not been updated in 2 days so that I can nag our
first/second line teams about them.
Thanks in advance