Search

We are using RT for our abuse tickets. Is there an easy way to put the
total number of tickets found when doing a content search? We like to
know how many complaints we got on a particular spammer.

darren

You probably want to add a <% $session{‘tickets’}->Count %> results found
line to Search/Listing.htmlOn Wed, Sep 12, 2001 at 07:32:51PM +0000, Darren Grabowski wrote:

We are using RT for our abuse tickets. Is there an easy way to put the
total number of tickets found when doing a content search? We like to
know how many complaints we got on a particular spammer.

darren


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I noticed that when you do a quick search from the homepage of RT that it
only searchs the open tickets.

Is there a way to include ALL tickets opened/closed/resolved/etc ?

Thanks

Justin

I noticed that when you do a quick search from the homepage of RT that it
only searchs the open tickets.

Is there a way to include ALL tickets opened/closed/resolved/etc ?

Go to “tickets” and use the query. Using the query builder you can search
for any tickets you want using any criteria you want. Building the query
it a bit tricky and hard to explain by e-mail, you have to experiment with
it before you become an expert, but it is possible to learn it. Once you
have built a query you can save it to use later, so if you have queries
you use often you can customize your RT.

Tom

Further to this, the Home Page Saved Searches are your friend:
http://wiki.bestpractical.com/index.cgi?HomePageSavedSearches

To save searches, you need permission to View Saved Searches and to Save
them. I forget the exact permissions and I haven’t got an RT instance to
hand but you’ll be looking in the Group Permissions for them,

AndrewOn 9/26/06, Tomasz Wlodek tomw@bnl.gov wrote:

On Tue, 26 Sep 2006, Justin Lim wrote:

I noticed that when you do a quick search from the homepage of RT that
it
only searchs the open tickets.

Is there a way to include ALL tickets opened/closed/resolved/etc ?

Go to “tickets” and use the query. Using the query builder you can search
for any tickets you want using any criteria you want. Building the query
it a bit tricky and hard to explain by e-mail, you have to experiment with
it before you become an expert, but it is possible to learn it. Once you
have built a query you can save it to use later, so if you have queries
you use often you can customize your RT.

Tom


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