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RT Users
1

We are using RT for our abuse tickets. Is there an easy way to put the
total number of tickets found when doing a content search? We like to
know how many complaints we got on a particular spammer.

darren

2

You probably want to add a <% $session{‘tickets’}->Count %> results found
line to Search/Listing.htmlOn Wed, Sep 12, 2001 at 07:32:51PM +0000, Darren Grabowski wrote:

We are using RT for our abuse tickets. Is there an easy way to put the
total number of tickets found when doing a content search? We like to
know how many complaints we got on a particular spammer.

darren

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3

I noticed that when you do a quick search from the homepage of RT that it
only searchs the open tickets.

Is there a way to include ALL tickets opened/closed/resolved/etc ?

Thanks

Justin

4

I noticed that when you do a quick search from the homepage of RT that it
only searchs the open tickets.

Is there a way to include ALL tickets opened/closed/resolved/etc ?

Go to “tickets” and use the query. Using the query builder you can search
for any tickets you want using any criteria you want. Building the query
it a bit tricky and hard to explain by e-mail, you have to experiment with
it before you become an expert, but it is possible to learn it. Once you
have built a query you can save it to use later, so if you have queries
you use often you can customize your RT.

Tom

5

Further to this, the Home Page Saved Searches are your friend:
http://wiki.bestpractical.com/index.cgi?HomePageSavedSearches

To save searches, you need permission to View Saved Searches and to Save
them. I forget the exact permissions and I haven’t got an RT instance to
hand but you’ll be looking in the Group Permissions for them,

AndrewOn 9/26/06, Tomasz Wlodek tomw@bnl.gov wrote:

On Tue, 26 Sep 2006, Justin Lim wrote:

I noticed that when you do a quick search from the homepage of RT that
it
only searchs the open tickets.

Is there a way to include ALL tickets opened/closed/resolved/etc ?

Go to “tickets” and use the query. Using the query builder you can search
for any tickets you want using any criteria you want. Building the query
it a bit tricky and hard to explain by e-mail, you have to experiment with
it before you become an expert, but it is possible to learn it. Once you
have built a query you can save it to use later, so if you have queries
you use often you can customize your RT.

Tom

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Andrew Nicols