Search Tickets which have met SLA

RT Users
1

Hi
i have installed the SLA plugin, it works fine, Starts and Due
date are being set as per the ServiceAgreement setting. I want to
query the tickets which have met the SLA for example Critical SLA
Value has 4 hours response time, to search tickets which are resolved
within this 4 hours. What will be query,

Thanks in Advance,
P. Prasanna

2

Hi
i have installed the SLA plugin, it works fine, Starts and Due
date are being set as per the ServiceAgreement setting. I want to
query the tickets which have met the SLA for example Critical SLA
Value has 4 hours response time, to search tickets which are resolved
within this 4 hours. What will be query,

There is no such query. Data should be processed.

Thanks in Advance,
P. Prasanna

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Best regards, Ruslan.